Business Development Executive

11 Mar 2018
14 Mar 2018
Contract Type
Full Time
An exciting opportunity has arisen for a Business Development Executive to join my client, a mobility service provider in Coventry on a temporary contract basis - role is for 3-6 months and must stay for the duration. Role is 9am-5pm Monday-Friday and salary is £25,000 per annum on a pro-rata basis.

Your job will be to provide the users of major customers who operate vehicles with contract management services.

To be a dedicated point of contact for a select group of customers defined by management and act in conjunction with the National Key Account Managers to develop new business, resolve issues, difficulties or problems experienced and providing reporting as requested.

Key Responsibilities will include, but are not limited to:

• Provision of an ‘end-to-end’ service for customers defined by management as ‘Key Accounts’.
• Provision of a dedicated ‘one stop’ service to Key Account customers, identifying their fleet needs and acting to ensure they are satisfied, consistent with department quality standards and procedures.
• Rescheduling, extensions and non - financial amendments of agreements.
• Provide bespoke customer quoting facilities and vehicle order management.
• Provision, generation and amalgamation of all the customers reporting requirements as agreed by Sales Support Manager.
• Responding to complex or difficult fleet customer queries, liaising with the manufacturers and dealers or service suppliers as appropriate, producing tailored written responses, and ensuring all customers concerns/requests are followed through to resolution.
• Maintain and develop up-to-date comprehensive product, system and process knowledge to act as a centre of expertise on contract hire to provide an increasingly effective service to customers.
• Relay fleet customer perceptions and comments, identify and analyse opportunities to improve processes, products and/or systems, providing recommendations and evidence to support proposed implementation.
• Monitoring and completion of daily workflows within service level parameters.
• Process the recharging of fixed penalty fines to Key Account customers
• Receive and action any queries from the external agency, investigate and resolve any customer issues and to handle any customer disputes that could arise from process failures.
• Involvement in regular client meetings and working alongside National Key Account Managers in retaining existing customers and assisting in securing new customers.
• Those tasks and actions as deemed necessary by Management to retain and develop the business relationship with Key Account customers.
• Implementation of goodwill policy as determined by management.

The ideal candidate will possess the following:

• Good customer contact handling and customer management skills both verbal and written essential.
• An understanding of the leasing industry and or banking norms and practices desirable.
• Excellent rapport-building skills and the enthusiasm to develop professional working relationships.
• Strong numeric and analytical skills with a meticulous attention to detail.
• Ability to analyse data and provide robust reports to management as required.
• Ability to use Excel at intermediate level is required.
• Access database experience desirable.
• First class written communication, able to produce professional and tailored letters/emails to customers.
• Effective communication skills and influencing skills, and ability to liaise and communicate with external customers and suppliers at all levels.
• Ability to prioritise and multi task


Competitive pay offered, restaurant and coffee shop on site, gym on site, on-site parking.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer

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