Engineering Service Supervisor

GHL Employment LTD
Leighton Buzzard
11 Mar 2018
19 Mar 2018
Contract Type
Full Time
Piper Recruitment is working on behalf of a major player in material handling in the construction & Industrial and Recycling & Waste Machinery products, has a requirement for a Service Supervisor

The Main Purpose of the Engineering Service Supervisor is to assess job priorities and assign them accordingly to the Field Service Engineer team. You will ensure work is carried out on schedule and liaise closely with the Depot Manager and the Sales Department to give feedback on service planning and overall performance.

Occasional liaison with and/or instruction to workshop service employees will be expected.
The Engineering Service Supervisor will need to have a clear understanding of all issues like safety and company rules so that proper procedures are followed at all times for the efficient, effective and profitable running of the field service operation.

Additional responsibilities of this role include such activities as recognising the training needs of your team, developing your staff, mentoring, and providing career coaching; motivating your staff, individually and as a group; understanding and supporting diversity; and establishing an effective and efficient team.

Salary & Benefits Package:

• Circa £26000
• Pension scheme
• 30 days paid holiday including 8 Statutory Holidays , + 1 day for every 5
years completed service
• Contributory medical insurance scheme
• Death in service company life assurance
• Merchandise purchases at cost
• Sickness scheme
• Childcare voucher scheme
• O2 Employee benefits
• Private medical health
• Occupational health
• Learning and development programmes
• Career progression

Key Duties of the Engineering Service Supervisor:

• Build strong and positive relationships with customer (and on occasion
face to face)
• Build and document knowledge about the customer business on an as
and when basis
• Feedback any important customer information to the Company
• Present a professional image and portray a polite and courteous manner
at all times
• Meet and exceed customer expectations whilst maintaining profitability.
• Answer all in-coming calls efficiently (answer with confidence in yourself,
in your colleagues and in your Company and take ownership of those
• Liaison with parts department to order parts required for workshop tasks
• Liaison with parts department to order VOR parts required for workshop
• Liaison with service supervisor on efficient use of service engineers
• Responsible for ensuring service engineers are efficiently and effectively
used to keep machine down-time in the depot to a minimum
• Responsible for the efficient and accurate raising of service job cards and
sublet numbers
• Responsible for ensuring the customer is kept fully updated regarding
machine repair work and/or additional work requirements
• Ensure all machines are PDI’d and repaired to a high standard and are
checked for any faults prior to being dispatched to the customer
• Ensure monthly machine stock checks are carried out in accordance with
company guidelines
• Responsible for the efficient and accurate raising of warranty claims in
conjunction with warranty team
• Responsible for ensuring all paperwork is efficiently and accurately
completed and forwarded to the appropriate department
• Responsible for the effective liaison with business using the JDS Tech
Webb system
• Provide telephone assistance to both workshop and field diagnostics and
• Responsible for the efficient and accurate invoicing of internal accounts
• Responsible for ensuring work-in progress is kept to a one month
• General Administration, filing, scanning, faxes, emails and various other
• Strictly adhere to company credit control procedures
• To ensure all staff operate systems, which maximise customer satisfaction
• Appropriate reporting to Management
• Carry out all work practices in line with company health and safety policy
and adhere to all company policies in accordance with the Company
handbook terms and conditions of employment.
• Contribute to overall success of business through teamwork and good
communication within the company
• Provide excellent customer service
• Any other duties as deemed necessary to fulfil the role


• To communicate efficiently and express your ideas clearly and confidently
at all levels verbally, in print and via the telephone
• Teamwork, ability to work confidently within a group and on own
• Time Management, ability to manage time effectively, prioritising tasks
and working to deadlines
• Drive and determination to get things done, make things happen and
continually looking for better ways of doing things
• Analysing and Investigating, ability to gather information systematically to
establish facts and principles for problem solving
• Commercial Awareness, ability to understand the commercial realities
affecting the organisation
• Flexibility, ability to adapt successfully to changing situations and
• Initiative and Self-Motivation, ability to act on initiative, identify
opportunities and be proactive in putting forward ideas & solutions

Personal Attributes:

• Capable of delivering results under pressure and to strict deadlines
• Quality focused
• Honest, reliable, trustworthy, good time keeper
• Ability to be professional, cheerful, co-operative at all times
• Ability to be motivated and customer focused
• Clean driving licence and good driving record (if applicable)
• Full driving, Fork Lift Truck driving licence (training will be provided)


Similar jobs

Similar jobs