Customer Services & Renewals Manager

Assist Insurance Services
11 Mar 2018
10 Apr 2018
Contract Type
Full Time
We have a fantastic opportunity for an experienced Customer Services & Renewals Manager to lead, train and motivate our Renewals and Customer Services Area providing our customers they very best of service.

We are a niche insurance intermediary with over 27,000 policyholders insuring Boats, Caravans, Park Homes and Holiday Homes throughout the UK.

We are the leaders in our field, and we want the very best managers to help continue to build and grow one of the UK's fastest growing intermediaries in our field.

To achieve this, you will need to improve workflow and efficiency. You will need to motivate your team who have a mix of knowledge and skills, and use your enthusiasm to create and maximise high quality compliant work in an FCA regulated environment.

To be successful in this role you will need a proven track record in successfully developing and leading a team of insurance agents, have an excellent level of technical knowledge in home and motor insurance, and possess the drive and determination to succeed. Although not essential it would be highly beneficial if you also have a good understanding of the Open GI system. You will be responsible for ensuring that effective methods are put into place so that the company runs at it maximum productivity and profitability. As Services Team Leader your responsibilities will include handling all calls, emails and post, preparing SLA’s and KPI’s, and overseeing the supervision of those within your team.

You will also be expected to harness a working environment which encourages team work, energy and creativity. To achieve this, you will have strong leadership and excellent problem solving skills with good communication skills

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