Cleaning Operative

TC Facilities Management
11 Mar 2018
10 Apr 2018
Contract Type
Full Time
Job Purpose
To deliver on site cleaning to specifications and standards within Health and Safety guidelines, policies and procedures.
Hours to suit

Major Accountabilities
• To demonstrate the TC values at all times
• To attend work in company uniform and be clean and presentable at all times
• To clean specific areas of the building according to the schedule and specification and as instructed by your In Store Manager
• To carry out periodical cleaning as directed
• To safely operate machinery within guidelines
• To ensure the cleaning cupboard and equipment is clean and tidy at all times
• To promptly report any identified problems to the In-store Manager or maintenance team
• To provide a clear and detailed handover to a colleague at the end of every shift
• To work as one team with your colleagues and the customer teams
• To respond to customer requests promptly and efficiently
• To respond to enquiries by the customers customers professionally
• To report to work on time, following all attendance reporting procedures
• To maintain an acceptable attendance standard
• To attend all required training
• To adhere to all company processes, policies and procedures

Key Relationships (Detail the key internal and external relationships for this role to perform effectively)

• Customer – staff, managers and customers
• In-store Manager
• Cleaning Operatives
• Housekeepers
• Area Managers

Behavioural Competencies:-
Competency Work Level 1

Driving Results

• Takes ownership for performance
• Learns from mistakes and applies learning
• Plans and prioritises tasks effectively

Customer Focus

• Able to identify who their customers are
• Delivers to meet their customer needs
• Recognises (and can explain) the impact of their own customer relationships


• Establishes positive relationships
• Achieves mutual goals through willing co-operation •

Integrity and Trust

• Listens attentively
• Speaks clearly and checks understanding

Problem Solving

• Operates with flexibility to change direction when necessary
• Works to overcome any barriers to change
• Supportive when implementing change

Role Requirements: Detail qualifications and experience needed to perform in the role

• Good verbal communication skills
• Ability to follow instructions
• Can work on their own as well as part of a team
• Is polite and professional
• Willingness to learn

Other responsibilities:

• To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of Health and Safety Regulations.

• To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity.

• To comply with the requirements of the Data Protection Act.

• To comply with the company’s policies on equal opportunities

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