Customer Value Specialist bonus international travel

LND Recruitment
London (Greater)
11 Mar 2018
19 Mar 2018
Contract Type
Full Time
Customer Value Specialist +bonus + international travel

This is a very exciting role that includes international travel, the chance to attend the biggest festival within the creative calendar whilst joining a business that offers amazing career development.

My client has run the most celebrated festival within the creative space since 1954, where some of the most respected and exciting businesses come together to inspire and celebrate innovation.

Off the back of this success my client launched their digital Archive that has been hugely well received by the agency market due to his ability to:

• Increase pitching power

• Give your future entries the edge in order to win these highly prestigious awards

• Train and Discover Talent

• Find inspiration This amazing product holds information from 2001 onwards and enables you to search through over 280,000 campaigns by brand, agency, category and region. What you will be doing in the role:

What you will be doing:

• Tasked with supporting one of the businesses highest spending agencies
• You will be training the business on how to use the archive to its full capabilities
• This will be done over the phone, skype and face to face
• Ensuring that usage remains high by updating them with relevant stats and reports
• Looking for opportunities to up-sell
• Ensuring they receive amazing customer support and service
• You will be the main point of contact and tasked with dealing with any enquiries or issues
• Supporting the new business and account managers when needed
• You will become and expert on the product

The ideal candidate will be

• Personable, passionate and superb at building excellent relationships
• Highly organised with the ability to priorities
• Great at communicating over the phone and email
• Capable of building reports
• Great eye for detail

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