Service Manager - Luxury Brand

10 Mar 2018
10 Apr 2018
Contract Type
Full Time

A leading luxury global brand with a passion for high standards and excellence have an opening for a Service Manager to join their business, the successful applicant will be responsible for defining, implementing and managing a customer service strategy for the global network.

To include:

  • Service Standards
  • Warranty Registration System
  • Direct product Management
  • Customer Feedback
  • Training Programme

Global CRM database

  • System development
  • Best Practice Lead
  • Training Programme


  • Team performance KPI’s
  • Warranty, PDI & Goodwill costs
  • Warranty costs recovery

Lead Company and Distributor network to develop Customer Service culture.

Manage & build relationships between OEM’s and the distributor network.

Drive improvements in product quality via Monthly & Quarterly reporting

Responsibilities / Tasks


  • Responsible for Standards & Performance
  • Manage and lead Princess Service team
  • Best practice lead for Distributor network


  • Lead development of CRM system
  • Implement Training programme and role out across distributor network


  • Define KPI reports
  • Track and manage OEM costs recovery

Main competency:

  • Service Management Degree or Industry Qualifications
  • Familiarity with marine leisure market or OEM supply chain
  • IT skills including MS Office
  • Team management & development
  • Crew & Distributor management

Person Specification

Social Competency

  • Communication
  • Teamwork
  • Planning and Organizing
  • Flexibility

Personal Competency

  • MS office skills
  • Responsibility
  • Initiative
  • Problem Solving
  • Innovation

Technical Competency

  • Service Management
  • OEM experience

If you are an experienced Service Manager and are currently looking for a new challenge, then please submit an up to date CV by using the ‘apply’ button below.

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