IT Training Manager - PERMANENT - Surrey

Talent Spike Ltd
10 Mar 2018
14 Mar 2018
Contract Type
Full Time

IT Training Manager – PERMANENT - Surrey


We are looking for a IT Trainer to join us in our expanding Training Team.

My client is a leading Martech software vendor. The company’s roots were founded in digital marketing and the need to attribute offline call activity against digital and other marketing activity to ensure that all online spend is optimised.

Key Skills

  • Ability to express their ideas clearly and coherently
  • Confidence speaking publicly both online and in face to face scenarios
  • Communication skills, both written and verbal
  • Time management and prioritisation skills
  • Acute attention to detail
  • Ability to use own initiative and be self-motivated

Key Responsibilities

  • Deliver online and instructor led training as part of the Premium Training Programme including Portal overviews, product deep dives and topic specific/technical sessions
  • Work with Sales Managers to understand the needs of new Premium clients
  • Conduct training needs analysis with new premium clients and ensure that training is carried out in a timely manner for all new clients
  • Conduct portal audits for clients prior to training sessions to ensure that training demonstrates an understanding of their specific business requirements
  • Deliver engaging training sessions to clients
  • Ensure that client progress during training is assessed and recorded
  • Ensure that all relevant training information is recorded in Salesforce
  • Use feedback forms to structure and improve session content and agendas
  • Oversee the day to day running of the training calendar to ensure that training sessions, webinars and client meetings are booked in and that relevant stakeholders are invited to sessions, this will include ensuring that rooms are booked in London Court, The Shard and client offices where appropriate
  • Plan, develop and deliver video training content as part of the Training Team’s video strategy
  • Work with HR to support and develop the internal training programme including Lunch and Learn sessions and ensuring that assessment and development is monitored for new and existing clients
  • Deliver internal and training and webinars including the induction training of new starters
  • Be instrumental in the management and ongoing maintenance of The Campus and online training content including reviewing/updating content where necessary on an ongoing basis
  • Keep up to date with product and package updates to ensure that these are correctly communicated to clients
  • Be committed to your own personal development and engage with internal training in order to build experience in and demonstrate progress in: training delivery, presentation skills, use of language and questioning etc
  • Keep all internal customer and document management systems up to date and ensure all daily activity is captured and recorded correctly, in-line with departmental processes. Suggest improvements where applicable and encourage a positive adoption of new processes to newer members of the team
  • Attend offsite face-to-face meetings and training sessions where required to help assist The Training Manager and take onboard any operational actions for the customer. Always ensure full and comprehensive notes have been taken and documented within Infinity internal systems

This job was originally posted as

Similar jobs

Similar jobs