Desktop Support Engineer - Executive Level - Leading Insurance Company

Henderson Scott
London (Central)
09 Mar 2018
18 Mar 2018
Contract Type
Full Time

Desktop Support Engineer - Executive Level - Leading Insurance Company

Leading Insurance Company are recruiting for a Desktop Support Engineers to work with executive team and senior staff within London head office.

Key Responsibilities

- 1st and 2nd line support desktop support to Central London based office personnel.

- User support to VIP / Executive team.

- Windows 7x/10 support

- MAC OS X support

- Managing tasks/tickets via service management tool

- Basic network troubleshooting

- Liaising with and delegating tasks to relevant teams for escalation via the IT Service Desk

- Supporting Head of IT and escalating support issues to Head of IT where necessary

- Monitoring and maintaining local printers, mobile devices, and managing maintenance contracts on those or other devices

- Responsible for the general health and upkeep of local deskside IT equipment within the London offices

- Mobile device support (iPhone/BB)

- Active Directory Users and Computer administration

- Participate in office moves and changes, coordinating the relocation of PCs/monitors etc. as required

Required skills

- Excellent communication skills, both written and verbal

- An understanding of the importance of excellent customer service and a "can do" attitude

- The ability to interact confidently with clients and colleagues

- The ability to work very well in a team environment

- The ability to think logically

- Strong interpersonal skills

- Strong prioritisation skills and ability to follow process

- Patience and empathy when dealing with customers and colleagues

- Effective problem solving skills based on clear reasoning and sound rationale

- Tactful, diplomatic and able to thrive in an ever-changing environment

- Ability to work pro-actively, under pressure and independently with minimal direction

- A good understanding of mobile devices, such as Apple smartphones and tablets

Professional Qualifications

- Relevant professional IT Qualifications

- ITIL Foundation V3 awareness

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