Support Analyst - Service/Incident Management

Modis International Limited
London (Greater)
10 Mar 2018
16 Mar 2018
Contract Type
Full Time

A large client of mine based in central London is seeking a Technical Support Analyst to support the day to day operations of a large programme, particularly with in Identity Access Management (IAM) and Service Delivery. You will provide first line support to end users and suppliers for Incidents and Service Requests.

Rate: £300-360pd Duration: 6m IR35 Status: Outside Location: London Key

Responsibilities: - Monitor services to ensure they are delivered in accordance with the contractual requirements and quality of service is maintained. - Support the Service Desk, Operate the key processes of Event Management, Incident Management, Problem Management, Access Management, Service Request Management and Escalation, with in the ITIL framework. - Assist with Change/Release activities. - Monitor and manager service requests and incidents with in Service Now. - Investigate and resolve incidents services requests and escalate them where they cannot be resolved. If you are available and interested please do get in with you CV and we can arrange to discuss further. Sean

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