Head of Change Planning and Governance

O2 Telefonica
09 Mar 2018
18 Mar 2018
Contract Type
Full Time

O2 is the commercial brand of Telefonica UK Limited, a leading digital communications company owned by Telefonica S.A. With over 25 million customer across the UK, O2 is one of the world`s most innovative companies putting our customers at the heart of everything we do.

We are more than just a network. We open up the endless possibilities of technology, connecting our customers to the things that they love and exploring new ways to open up the world for them.

We are always on the lookout for great talent. Just like our customers, we offer our employees more. From a choice of benefits, rewards, training and ongoing career development there are many reasons to join O2.

About the Team:

The Change Planning and Governance Team are part of the Change Delivery Team in Sales & Retention and is responsible for receiving, assessing, planning, prioritising and scheduling all types of change activity that impacts Sales & Retention and Customer Service (including Capita and other outsource Partners).

The team is the central conduit for all change activity and works with Sales & Retention and Customer Service Teams to triage, impact assess, capacity plan and schedule the delivery of the change, working with multiple stakeholders including Sales Launch, Programme and Projects Managers as well as the Sales function teams.


-Working with Sales, Marketing and IT predominantly you will be expected to manage all change activity that impacts Sales and Customer Service, including Campaign related activity that comes from Marketing
-Reporting to the Head of Change Delivery you will lead a team of circa 10 Change Management specialists who are assigned to key delivery areas such as Online, Stores and Customer Service
-Creation and ownership of Change Governance structure and process that classifies, prioritises, allocates and schedules all change activity, capacity and resource planning with Sales Project and Channel Function teams
-Adoption of Portfolio Management Office (PMO) attributes and capabilities that enable Sales and Customer Service to plan and prioritise more effectively
-Ownership of the approvals process on behalf of Sales and Customer Service that enables capital funded change to be assessed through the O2 Gating Approval process (CCD) obtaining inputs from project managers and key stakeholders to formulate a GO/NO GO response
-"Ensuring that the change is as ready for us as we are for it"

Skills & experience:

-Ability to manage and work with Key Stakeholders and to prioritise change demand based on business outcomes and KPI`s
-People Leadership, ability to set direction for the team and performance manage to set objectives and behaviours
-Strong Organisation, Planning and Prioritisation skills are essential
-Excellent communicator to SLT level
-Understanding of capital investment programs
-Passionate about Change Planning, Impact Assessment, Management and Prioritisation
-Understanding of `PMO` Portfolio or Programme Management Office principles and models is desirable

Grade: PCGT

Salary and benefits:

We are looking to pay a competitive salary (depending on experience) for this position, and in addition we have some great benefits that could include a bonus, life cover, health care, holiday entitlement and lots of flexible benefits too.

Telefonica`s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.

Joining Telefonica means opening up a world of freedom, support and possibility. A fascinating world where you`ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.

There`s so much to discover. Your adventure starts here.

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