Support Engineer (4th Line) - Great Company

PermHub Recruitment Solutions Ltd
St Albans
09 Mar 2018
18 Mar 2018
Contract Type
Full Time

Support Engineer - 4th line - St Albans - Great Company!

My client is actively looking to hire a Tier 4 Support Engineer into their Managed Services team based.

Summary of Responsibilities

  • Assisting in the monitoring, troubleshooting and supporting of customer Lync environments including, but not limited to Lync endpoints, SBCs, and Hardware Load Balancers.
  • Point of contact for client support request delivered via the ServiceNow ticketing system, driving resolution in accordance with well-established policies and procedures.
  • Provide remote and onsite technical support when needed.
  • When required you will also participate in project activity and change execution within the client environment.
  • Deploy patches/maintain Lync solutions in multiple customer networks / environments as well as supporting the architecture and integration of messaging solutions.
  • Act as liaison for escalations to 3rd party vendors.
  • You will also research and document major incidents and problems, developing complete documentation impact and RCA’s.

Qualifications / Requirements:

Applicants should have previous experience of working within an environment where Lync/Skype for Business is fully deployed and used as the primary telephony platform within the organisation. You will need experience of working with the following technologies;

  • OCS, Lync 2010 and/or Lync 2013
  • Microsoft Exchange Server
  • Windows Server 2008, 2008R2, 2012, 2012R2
  • Active Directory Management

Experience with and troubleshooting knowledge of:

  • Call Flow including PSTN and SIP
  • Network troubleshooting- Basic connectivity testing and firewall knowledge
  • Active Directory - Troubleshoot Domain Controllers, replication and some user accounts.

Certifications in MCSE are desirable, however my client will support you to achieve this within your first year of employment.


  • 25 days holiday
  • Private pension
  • Cycle to work scheme
  • Childcare vouchers
  • Dental insurance
  • Employee discount scheme
  • Private healthcare & life assurance
  • Income protection
  • Training and development
  • Free parking
  • Free fruit and snacks

Please forward your cv for further information on this excellent opportunity.

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