3rd/4th Line Support / UC Support Engineer

We Are SSG
St Albans
12 Mar 2018
18 Mar 2018
Contract Type
Full Time

UC Support, Skype for Business, Lync, Active Directory, Windows Server

My client based in St Albans, Hertfordshire have a new vacancy for a 3rd/4th Line Support Engineer with strong Server Side Lync or Skye for Business experience.

The role will be working with a talented managed service support team with plenty opportunities to develop your career.

Summary of Responsibilities

  • Assisting in the monitoring, troubleshooting and supporting of customer Lync environments including, but not limited to Lync endpoints, SBCs, and Hardware Load Balancers.
  • Point of contact for client support request delivered via the ServiceNow ticketing system, driving resolution in accordance with well-established policies and procedures.
  • Provide remote and onsite technical support when needed.
  • When required you will also participate in project activity and change execution within the client environment.
  • Deploy patches/maintain Lync solutions in multiple customer networks / environments as well as supporting the architecture and integration of messaging solutions.
  • Act as liaison for escalations to 3rd party vendors.
  • You will also research and document major incidents and problems, developing complete documentation impact and RCA’s.

Applicants should be have previously experience of working within an environment where Lync/Skype for Business is fully deployed and used as the primary telephony platform within the organisation. You will need experience of working with the following technologies;

  • OCS, Lync 2010 and/or Lync 2013
  • Microsoft Exchange Server
  • Windows Server 2008, 2008R2, 2012, 2012R2
  • Active Directory Management

Experience with and troubleshooting knowledge of:

  • Call Flow including PSTN and SIP
  • Network troubleshooting- Basic connectivity testing and firewall knowledge
  • Active Directory - Troubleshoot Domain Controllers, replication and some user accounts.

Salary £40-55k plus benefits

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