Case / Complaint Handler - Annuities

BrightPool / Interim Partners
09 Mar 2018
18 Mar 2018
Contract Type
Full Time

Our 'Big 4' client are recruiting experienced Case Handlers (PPI, Mortgage, Arrears, PBA, General Banking Complaints etc) to join a new remediation project based in Crawley. This is a fantastic opportunity to work on a technical review project run by a global professional services organisation.

Start Date: 9th April 2018 or 23rd April 2018

Rate: £170.00 per day

Duration: 12 months

Commitment to the duration of the contract is expected

The role will involve:

  • Reviewing past sales of Annuities
  • Reviewing relevant evidence including call transcripts/written communications and then arriving at a balanced judgement
  • Providing a high quality and comprehensive rationale for decisions
  • Focus on good customer outcomes and treating customers fairly.
  • Using a variety of in house systems to collate & manage data.


  • 6 months + experience in Financial Services, ideally within a past business review or complaint handling project
  • Ability to demonstrate decision making using a holistic approach.
  • Strong work ethic and ability to work to achieve quality and productivity targets in a pressured environment
  • Excellent attention to detail and accuracy
  • Proficient letter writing skills
  • Strong literacy, numeracy and communication skills.
  • Previous experience using Microsoft Office, in particular Word & Excel IT literate.
  • Professionalism, empathy and integrity.

Desirable only (not a pre-requisite to be considered)

  • Relevant qualifications e.g. CF/FPC, R04 Level 4 Diploma (or working towards)
  • Knowledge of Annuities & Financial Services Regulation.

BrightPool Benefits

  • Fortnightly payment schedule
  • Ongoing Contractor Support & Feedback sessions

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