Customer Experience Manager - Hastings Halisham & Eastbourne
Fixed Term - 7 - 12 months
Our Customer Experience Managers are the face of Provident, visiting customers in their homes for scheduled appointments - issuing loans, and collecting regular repayments. You will be managing a book of existing customers, while growing this through new business.
You will be meeting new people on a daily basis, and your day-to-day will involve carrying out Income & Expenditure assessments with customers in their homes, maintaining regular customer contact over the phone and face to face, and providing excellent customer service every step of the way. You will be responsible for collecting loan repayments so you will need to comfortable handling cash and visiting customers in their homes. The reward (alongside our excellent salary and benefits) is working with our customers to provide a helping hand when others don't.
You will be travelling around your assigned area visiting customers - so no two days are likely to be the same. This is an ideal opportunity for people with a passion for customer service who are looking to break away from the office and onto the road.
We have a great in-house training team who provide full training when you start, and you'll also have the advice and support of your Area Manager. We will make sure you have all the knowledge and training you'll need to succeed.
You will have a real flair for customer service while being comfortable having conversations with customers around their finances to help provide them with appropriate lending. It is a challenging opportunity that is recognised in the £23,000 per annum salary alongside bonus, full training and other excellent benefits.
To best reach our customers, you'll work 37.5 hours per week on a shift pattern between 8am - 8pm Monday - Friday, working some Saturdays 8am - 1pm. As you would be working with various systems and applications, we are looking for people who are IT literate with a good standard of maths and English. Full UK driving licence is essential.
If you are looking for a new challenge, and you feel that Provident Home Credit could be the place for you to grow - apply today. We are interested in speaking to applicants with experience in Home Credit, or wider FCA regulated positions (banking & financial services).
Provident Financial Group is made up of Provident Personal Credit Limited, Cheque Exchange Limited and Vanquis Bank. We are the UK's leading suppliers of personal credit products to customers who might have difficulty obtaining credit elsewhere. We're the friendly face of finance and loans, and we're proud of the relationships we have built for over 130 years, making millions of lives better by looking after them where others might not and doing so in a clear, honest and responsible way.
We Drive, We Engage, We Connect: Together We Make Life Better
Please note that successful applicants will be required to pass a credit check, DBS check and three years employment referencing
Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard (NES). The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.