- Full Time
CLUSTER MANAGER -CENTRAL LONDON
£32,000 rises to £35,000 after 3 months Plus fully expensed Company Vehicle
Excellent opportunity for an experienced Cluster Manager to join this leading Company
The purpose of this role is to take full operational responsibility for a Cluster of car parks and through the effective management of front line teams. The role will assist with improving the service to our customers whilst ensuring the standards are maintained in each location, ensuring that every business opportunity is explored to maximise potential revenue streams whilst also ensuring the Cluster is compliant with Company Processes.
Provide clear vision and direction and act as a role model to inspire higher standards and
results in others.
o Achieves objectives by engaging and coaching the team and actively involving them in
o Develop and maintain an effective communications network for the regional teams, through
coaching, regular team meetings and briefing sessions thus ensuring the business
objectives are a primary focus.
o Lead by example whilst continually providing and improving service to our customers.
o Appraise the performance of all direct reporting employees regularly and instigating
appropriate remedial action to address shortcomings.
o Lead a highly motivated successful frontline team within the Cluster driving standards &
compliance across the Cluster.
o Ownership for the operation of the Cluster ensuring that frontline team coverage is
adequate at all times.
o Take proactive approaches to gain constructive feedback from customers.
o Knowledge of computer skills to an intermediate level, including Word, Outlook, Excel.
o Knowledge of automated equipment, car park equipment (desirable).
o Experience of managing a mechanically technological driven operation.
o Experience of prioritising workloads in a fast changing work environment.
o Previous experience in a customer facing environment.
o Experience in managing and supporting others.
o Educated to A level or equivalent standard.
o A full UK driving licence.
o Good Commercial Awareness.
o Detailed understanding of the NOC operational practices and dependency.
o Health and Safety awareness.
o Relevant statutory regulations and legislation.
o Company policies and procedures.
Company will consider a wide range of experience, ideally your background will be from a Car Park or Retail or similar. You need to have Cluster or Multi-Site experience with strong customer service skills.