Key Account Manager

Churchill Services
London (Greater)
11 Mar 2018
18 Mar 2018
Contract Type
Full Time
As Key Account Manager, you will oversee multiple services which include cleaning, security and porters. You will ensure all contractual KPI’s for all services that are set by the client are achieved, delivered and maintained through direct reports.

As we have a Cleaning Manager on site we are ideally looking for a Key Account Manager with a security biased to take senior responsibility for a large contract and additional sites. Working closely with our client, you will monitor regular inspections and ensure adherence to all specifications and service level agreements.

This role also offers the chance to support the Operations Manager with ad-hoc projects and regular activity to achieve a high performing region.

Key responsibilities:
* Ensure development, support, mentoring and effective performance is proactively and efficiently managed for the direct reports, in line with company standards.
* To carry out ad-hoc and regular activity such as projects, reports, audits as required by and to support the Operations Manager.
* Ensure cleaning standards expected by the client are achieved and maintained, and all contract cleaning sites / periodic spends come within budgeted working hours.
* Ensure employees adhere to the Company Health and Safety procedure at all times.
* Manage the company implementation procedure for all new contract starts to ensure their smooth and efficient commencement. Undertake risk assessments on all sites and maintain appropriate documentation for each site.
* Carry out quality inspections with a customer or their representative monthly. Complete and submit Quality Audit forms to Operations Manager within deadlines.
* Hold regular contract and specification review meetings with customers
* Conduct annual contract reviews as requested by the Operations Manager.
* Adhere to all Health and Safety Legislation, as laid down by the Company.

* Previous management experience.
* Experienced in providing exceptional customer service and maintaining relationships.
* Management experience gained within the security industry (Desirable) * Experience of working within a client facing environment.

Skills / Abilities:
* To contribute to the development and implementation of the overall ethos/work/aims of Churchill
* Able to multi-task and work in a pressurised environment.
* Able to work independently or as part of a team.
* Able to be enthusiastic in building relationships and to effectively liaise with all levels of people.
* Able to train and coach employees both formally and informally.
* Excellent time management skills and methodical approach to work. * Able and willing to work unsocial hours as necessary.
* An effective communicator
* Able to identify problems and take appropriate action where necessary to resolve
* Pays attention to detail
* Effective and efficient Time management of self and duties

Other Requirements:

* Full, clean driving license.
* Able to drive/travel to different sites on a daily basis
* Live within commuting distance of Central London.
* Able and willing to work unsocial hours as necessary.
* A satisfactory Enhanced DBS disclosure is essential

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