Field Based Technical Support Officer

Chubb Fire & Security
11 Mar 2018
18 Mar 2018
Contract Type
Full Time
Mentor Business Systems Limited, part of United Technologies Corporation, are the experts in service management solutions for field service and mobile workforce solutions. Our reputation is built upon our first class support and service, as well the quality and functionality of the software itself.

We have a big commitment to the continuing development of everyone who works for us and therefore we encourage and strongly support career progression, with opportunities for promotion within our organisation and throughout the wider UTC global group.

We are now seeking to recruit a Technical Support Officer to join the talented and dedicated team at Mentor. The successful individual will ideally already have experience in a field based software support role, but will certainly possess a, good knowledge of MS Office, Operating Systems & Networks and a UK Driving Licence in order to undertake a role which will be based at the Huddersfield or Nottingham Sites for two days per week, with the remaining time spent with clients based across the UK.

We are happy to provide in-depth training in our software and solutions but in return seek an enthusiastic, customer focused individual who is very comfortable around IT and who can demonstrate that they have coached/ trained others in this area. Candidates must also possess a willingness to travel frequently.

The role objectives are to provide on-site installation & customer training for Mentor’s software products, ensuring integration with existing software, network & communication equipment and to provide subsequent telephone support following installation, ensuring that customers receive timely, professional and efficient service. Day to day duties will include providing telephone/ remote support on Mentor's application software, ensuring technical support calls are completed within response time targets, and identifying potential sales opportunities for Mentor's products to existing customers and taking ownership of the customer in all aspects relating to service delivery. This role will also entail field visits to customer sites to install and provide training for Mentor's software products.

You will therefore need to possess a full Driving Licence, a flexible but organised approach and the face to face presentation skills to be able to liaise confidently and effectively with Customers.

This is an excellent opportunity to join a leading organisation and develop a career within software solutions whilst enjoying the variety of both office and field based activity. Due to the nature of the role, we are ideally seeking candidates who have good access to the Motorway network, such as candidates based in the North West (Manchester, Warrington, Wigan) the West Midlands (Birmingham, Coverntry) the East Midlands (Nottingham, Derby, Leicestershire) Yorkshire.

We welcome applications from talented IT Helpdesk Support Advisers, Technical Support Officers, IT Support Assistants, IT Analysts, Support Analysts, Software Support Engineers, Software Support Advisors, Network Administrators, Field Engineers, Systems Engineers, IT Engineers and Technical Officers who live within commuting distance of Huddersfield, are happy with regular travel and want to develop a long term career at Mentor/ UTC

Mentor is an Equal Opportunity Employer
Please note that due to the high volume of responses that we receive for opportunities across the UK, we are unfortunately no longer able to respond to each application directly or to provide further individual feedback. We will however contact you should we select you to attend an interview. Should you not receive a reply from us within 4 weeks, please assume that your application on this occasion has proved unsuccessful

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