Service Relationship Manager – Leeds

Transition Partners
09 Mar 2018
18 Mar 2018
Contract Type
Full Time
Service Relationship Manager – Leeds - £40K - £55K + Car Allowance + Excellent Benefits + Bonus

Transition Partners are currently recruiting for a number of brand new roles to join a growing Service function based in West Yorkshire.

We are looking for driven candidates who enjoy working within a challenging, fast-paced environment. It is a fantastic opportunity to join a Global business who are committed to investing in Technology.

The IT Relationship Manager will be the go to person for all of our client’s new and existing suppliers to ensure that SLA’s are right for the business.

Key Skills required:

Understanding of IT Supplier and Service Management
Experience managing 3rd party suppliers
Strong relationship management experience
Ideally worked to an ITIL standard
Strong understanding of commercial requirements
Strong influencing skills
Ability to build lasting partnerships
Budget management experience

Role Responsibilities:

Responsible for the co-ordination of activities to on-board new and renew supplier / client agreements
Responsible for the management of IT Service Supplier costs / budgets
Accountable for the all of the processes within the Service framework
Maintain assurance checks across supplier and client management activities and report against performance
Develop documentation for Supplier and Client Management
Responsible for the creation of Service Level Agreements
Responsible for contact negotiations for new and existing suppliers
Oversee the on-boarding, supplier management meetings, change management, renewal strategies, exit strategies and transitional arrangements across supplier relationships
Compile and analyse monthly management reports
Please APPLY for more information today!

ITIL , Service Management, IT Supplier Management, Budgets, Project Management, Servicenow

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