Helpdesk - IT Support

TTR Limited
London (Greater)
09 Mar 2018
10 Apr 2018
Contract Type
Full Time

Job Title: Junior Helpdesk IT / Telephony Support
Location: SE1 (Waterloo, Elephant & Castle, Southwark, Lambeth North stations)
Experience: IT Helpdesk / Fault Logging
Benefits: Basic salary £18,000 - £23,000 (neg dep on exp)

Our client, a City of London based specialist, dynamic & growing Telecommunications & IT Company, who supply, install, support and maintains state-of-the-art Voice, VOIP and Data solutions are now seeking a Junior IT / Helpdesk Engineer to join the team. This is a Junior role, the successful candidate will have worked on a Helpdesk in IT or Telecoms or completed a technical apprenticeship and be looking for a career move. You will need an excellent telephone manner (professional, clear), excellent listening and communication skills. This role offers excellent training, career and salary progression opportunities.

This role is 90% office based & 10% visiting customers within the London area. IThis an opportunity to join a dynamic company and develop your skills further.

Duties and Responsibilities

A support desk oriented role; supporting Avaya IP Office Systems, WAN & SIP connectivity and other IT services:

*Resolving faults and actioning change requests raised by clients;
* Out of hours support on a scheduled rota;
*Assisting with installations and deployment.

Essential Competencies

*Strong attention to detail;
* The ability to communicate and work collaboratively with colleagues;
*Communicate effectively with clients and deliver exceptional customer service;
*Able to work in a high pace environment and cope under pressure;
*Able to work in a team;
*Punctual and flexible;
*Escalate and resolve service affecting issues promptly.

Qualifications / Experience required.

*Experience on an IT Helpdesk or Fault Logging role
*We will provide training and accreditation for the Avaya IP Office platform;
*We will provide training for a range of ITC products and services.

Typical Outputs

*Deliver support on Telephony & IT Services;
*Update relevant platforms with any changes;
*Able to deliver support on time and exceed customer expectations;
*Achievement of agreed KPIfs as set by the Company;
*End to end customer experience;
*Ability to be able to retain knowledge and pass on to others.

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