Service Desk Analyst

Pioneer Search Ltd
London (Greater)
09 Mar 2018
17 Mar 2018
Contract Type
Full Time

Service Desk Analyst - 1st Line

Service Desk Analyst - 1st Line Support is required to support a leading Insurer in London.

The main purpose of the role is to help resolve the majority of calls at the 1st line stage. You will have prior Technical Support experience in a corporate environment, be used to working across a telephone based service desk and resolving 1st line user incidents.

This is a unique opportunity for an individual looking to progress their career within a leading Financial Services organisation with clear scope for growth.

Technical skills for the role ideally include;

  • MS Windows
  • Microsoft Office
  • Cloud experience
  • VDI - Vmware View
  • Knowledge of ITIL processes - an ITIL certification is very desirable
  • Experience with handheld devices such as iPhone's and Blackberry's

Your previous experience will include;

  • ITIL framework adherence
  • Experience working for a Financial Services organisation or IT Service provider
  • Proven track record of working to a high standard in a high-pressure environment
  • Experience working within a London Insurer is desirable but not essential

The Service Desk department takes great pride is providing its business with a premium customer experience and therefore as the front line of IT within the company you must be able to demonstrate clear communication skills and a solid technical understanding.

Please submit your CV for an immediate review.

Service Desk Analyst - 1st Line

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