Customer Service Representative
Customer Service Co-ordinator
Location: Woodingdean (Free parking on site)
Salary: £16,500 + benefit package
Hours: Full Time 37.5 hours per week (3 days per week 9am-5pm and 2 days 11.30am - 19.30pm) with 1 Saturday per month 10.00am-14.00pm (time taken back in lieu)
I have great pleasure in supporting a highly reputable organisation that is looking to employ a dynamic and customer focused candidate to join their client service team based in their offices in Woodingdean.
* Respond to emails from clients
* Deal with client queries over the phone
* Book client appointments
* Diary management
* Complaint resolution
* Updating the CRM
* Follow up on call campaigns
* Liaising with other departments
* Ad-hoc project work
* Work to KPI's and SLA's within a FCA regulated environment
The right candidate will have the following skills and attributes:
* Proven telephone customer service experience
* Excellent IT skills
* Great attention to detail
* Self-motivated and pro-active
* Excellent telephone manner
This is a fantastic opportunity to join a professional and friendly company that offers excellent training. For more information on this role please contact Sarah Nicholas on 01273 947810.
Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.
Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.