Senior Innovation Lead
O2 is the commercial brand of Telefonica UK Limited, a leading digital communications company owned by Telefonica S.A. With over 25 million customers across the UK, O2 is one of the world`s most innovative companies putting our customers at the heart of everything we do.
We are more than just a network. We open up the endless possibilities of technology, connecting our customers to the things that they love and exploring new ways to open up the world for them.
We are always on the lookout for great talent. Just like our customers, we offer our employees more. From a choice of benefits, rewards, training and ongoing career development there are many reasons to join O2.
About the Team:
The Innovation team develops and coordinates the execution of core consumer propositions for O2. As such, we are required to be expert marketers, diverse thinkers and pragmatic solution finders. Our people need to mix curiosity, creativity and courage with commercial nous and the ability to make strong connections both across the business and externally.
Your role as Innovation Lead is a critical one in the design/build of O2s core customer propositions.
In addition to leading the team to drive innovation, you will:
-Oversee the overall ideation programme
-The Innovation design process managing the other leads to enable clear guidelines & `gates` process for the team.
Within the above process, enable pre-decision gate Initiative reviews - to help build stronger, more thoroughly thought-through initiatives.
You`ll be developing Innovation in line with our 3 year plan - leading the overall ideation programme. Designing & implementing the Innovation design process managing the other leads to enable clear guidelines & `gates` process for the team.
Obtaining agreement for plans from governance boards (ComCom / OpCom). Leading implementation of those plans from technical build through to go-to-market.
Oversee implementation of new Demand & Regulatory lead role, to ensure expertise & know-how flows through to the new team. Have oversight through design process of Demand Initiative Masterplan and Innovation Masterplan ensuring efficiencies throughout.
Skills & experience:
Calm under pressure, has the ability to act decisively even in cases of significant uncertainty, happy presenting at Board (OpCom/ExCom) level as well as to store and customer service advisors, and ultimately someone who has an unwavering passion for customers.
This person needs to be a self-starter, to bring in expertise from outside, integrate and bring in the multiple strands of work from internal stakeholders and bring into the Core Innovation masterplan as appropriate. This is a very high profile position with considerable revenue following directly from decisions made.
Innovative thinking and understanding of end-to-end proposition development (people, processes, systems)
Delivery of sound, well thought through changes within a complex business and matrix structure driving significant change in customer behaviour
Confidence to keep pushing ideas through at a senior level communicating barriers and solutions with `white coat` approach. Creative thinker, but also capable of grounding strategies into reality and making them "deliverable" Experience of being able to balance commercial needs with what customers want and spotting opportunities to increase revenue growth
First rate communication/negotiation/relationship-building skills
Team orientation and stake holder management skills to lead large cross-functional teams across the wider business in addition to obtaining buy-in to, and delivery against, strategic plans.
Understanding yield management, price elasticity and its principles. Excellent commercial experience, with the ability to interpret and act on complex sets of financial/statistical data
Ability to cope in a pressurised environment, due to the significant budget responsibility
Education to degree level in a relevant subject, or equivalent, coupled with proven consumer marketing experience.
Salary and benefits:
We are looking to pay a competitive salary (depending on experience) for this position, and in addition we have some great benefits that could include a bonus, life cover, health care, holiday entitlement and lots of flexible benefits too.
Telefonica`s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.
Joining Telefonica means opening up a world of freedom, support and possibility. A fascinating world where you`ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.
There`s so much to discover. Your adventure starts here.