1st/2nd Line Support Role

Spring Technology
11 Mar 2018
14 Mar 2018
Contract Type
Full Time
Support Position

Day Rate - £110 - £120
Location - Glasgow
Duration - 3 months

My client based in Glasgow are looking for a Service Desk Analyst on an initial 3 month contract

You will be working in a busy team of which you will be acting as a first point of contact for all issues that arise, via phone and email.

You will

* Provide IT support, both during business and out of hours support
* Investigate, troubleshoot and solve a range of IT issues
* Maintain hardware and software systems throughout your region
* Support the day-to-day running of the Administration department
* Ensure all Head office equipment is installed correctly and working as it should be
* Investigate, troubleshoot and solve a range of IT issues

With experience of Office 365, Office 2013/2016, Apple Mac and Windows 8/10, You must have

* A positive, customer facing proactive manner
* Excellent communication and organisational skills
* Self-initiative and the drive to provide great service
* An in-depth understanding of IT systems (servers, networks and printing devices)
* Experience of administering and maintaining databases
* A committed, can-do attitude
* Previous experience of providing first-line support

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

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