IT Support Engineer

09 Mar 2018
15 Mar 2018
Contract Type
Full Time

IT Support Engineer / IT Support Technician / Technical Support Engineer / 1st Line / 2nd Line / Windows 7 / Windows 10

IT Support Engineer with experience in Microsoft Windows Desktop operating systems and full UK driving license is needed by our client, a rising privately-owned company based in Hessle (East Yorkshire). They specialise in the design, development and support of gaming solutions for a wide range of land-based retail operators.

They are now on the lookout for a positive and ambitious new member to join their technical support team.

About the Role

  • As their IT Support Engineer, your role will involve the following:
  • Providing 1st and 2nd Line support to their customers (via phone, remote access & in person)
  • Using Service Desk software to record and handle all calls and requests
  • Ensuring all company procedures and agreed SLAs are followed
  • Escalating calls and requests when required
  • Identifying recurring incidents to management to be investigated
  • Maintaining the asset register ensuring all hardware is correctly recorded
  • Creating and maintaining internal system documentation
  • Carrying out the assembly and configuration of PCs

Occasional support visits to customer sites may be required.

Full training and support will be provided.

About You

  • Full & clean UK driving license
  • Excellent communication skills (verbal & written)
  • Experience with Microsoft Windows Desktop operating systems (Windows 7 & 10)
  • Basic understanding of IT networks (including TCP/IP, Subnets, DHCP & relevant wired and wireless hardware)
  • Ability to build & configure Desktop PC systems
  • Knowledge of remote access support tools
  • Capable of identifying & resolving hardware and software issues
  • Experience with Microsoft Office 2016 applications

Working Hours: 37.5 hours per week, on a shift rota basis
Some evenings and weekends until 10pm will be required.

If this role sounds of interest, click on the APPLY button now.

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