This is an exciting time to join our client. They’ve been named as a top 3 best place to work in the UK by Glassdoor and they’ve announced exciting plans to partner with a South West-based housing society, meaning even more new homes, opportunities and relationships.
They’re always on the look-out for top talent; they’ve set aside a joint investment of £1.5b for 14,000 new homes over the next decade and now they’re looking for a Neighbourhood Coach to join their team.
Position: Neighbourhood Coach
Location: Lichfield and Burntwood
Job Type: Full Time, Permanent
Salary: circa £23,000 to £25,000 per annum dependant on experience
Benefits: Rewards - a chance to save money or receive cash back on your everyday shopping Flexible benefits - £400 to spend on a range of options from medical cover to gym memberships Pension - they offer a highly competitive choice of defined benefit or defined contribution pension schemes Generous holiday allowance - 27 days a year, rising to 30 days after five years' service Childcare Vouchers - an opportunity for parents or guardians to save money on childcare through salary exchange Car Salary Exchange - a scheme offering colleagues a way of leasing a car through a professional fleet management company Cycle to work Scheme - colleagues can lease a bike up to the value of £1,000 through monthly salary exchange.
Closing Date: Monday 12 March 2018
Interviews taking place: Wednesday 21st March 2018
Lichfield and Burntwood posts available.
It’s not every day that you get the opportunity to be part of a new way of working, something new, life changing and potentially revolutionary. But if this role is for you, you’ll be saying "I can’t believe I worked anywhere else!" / "Where has this job been all my life?"
They’re looking for someone who believes in people and their potential to achieve more. You’ll be responsible for developing a relationship that’s built on mutual-trust with around 175 households. Through this relationship and using the home as a springboard, you’ll gain a better understanding of your customer’s aspirations, dreams and goals; helping them recognise what might be holding them back or helping them identify and take responsibility for what might need to change to have a great tenancy with them.
Essentially you’ll use a coaching approach to help customers identify where they want to get to in life and how they can build on their strengths, gifts and talents to help them get there.
So what’s the role all about:
- You’ll spend most of your time out on your patch, getting to know your customers and the local community. It’s no 9 to 5 job - you’ll need to be flexible and ready to work with your customers, when it’s right for them.
- You’ll effectively be running a £1m business! You’ll help to ensure your customers understand their role in the relationship, the impact and consequences of the decisions they make and the actions they take - including paying their rent and having a successful tenancy.
- You’ll have honest and sometimes difficult conversations with your customers that will enable them to make more informed choices and better equip them to deal with life’s challenges. Whether it’s about changing behaviour to help the customer manage their tenancy better or prevent issues of anti-social behaviour, getting into work, being better with money, a healthier lifestyle or improving skills - having coaching conversations is the essential ingredient.
- You’ll have a great profile in your community and you’ll identify and get to know various agencies, groups and businesses in the local area that might help your customers achieve what they want out of life.
- You’ll proactively make connections between customers and these organisations and you’ll use your coaching skills to help customers make these connections for themselves.
You’ll be someone who already stands out from the crowd and can demonstrate that:
- You’re curious and don’t shy away from having difficult conversations.
- You see the best in people and have the capacity to coach (if coaching is new to you they have training to support you and dedicated 1-2-1 support for your progression as a coach).
- You are great with technology and can help others access on-line services and self-serve.
- You’re tenacious and resilient - doing what it takes to achieve the right outcome.
- You have a track record of being self-motivated, flexible and able to manage your own workload and achieve performance targets.
- You’re a strong positive contributor even when the going gets tough (high-maintenance mood hoovers need not apply).
- You already have experience of housing and tenancy issues, welfare benefits, money advice or skills coaching - you’ll be keen and quick to learn.
- You have a reputation for first rate influencing, negotiating and relationship building skills.
Sounds good? In return, you can look forward to being part of a cutting-edge, successful organisation that encourages colleagues to implement their own ideas, putting their own unique stamp on the business.
The ideal applicant will live in close proximity to the above location. A full driving licence and access to a vehicle is essential.
You may have experience of the following: Neighbourhood Coach, Neighbourhood Officer, Housing Officer, Neighbourhood Housing Officer, Property Management, Customer Service, Community Support, Neighbourhood Coordinator, Housing Coordinator, Housing Management, Neighbourhood Support Worker, etc.
This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.