Digital Optimisation Manager

Michael Page Digital
Cardiff (Caerdydd)
08 Mar 2018
15 Mar 2018
Contract Type
Full Time

Support the ongoing optimisation of Direct Sales conversion and customer satisfaction. Measure, identify and prioritise areas of focus to uplift levels of customer satisfaction, sales/process conversion and overall commercial value

Client Details

National Financial Services Business


  • Act as a 'business partner' to the sales/marketing teams in order to identify, manage and deliver conversion improvements in Direct customer journeys
  • Implement change to improve sales conversion and customer satisfaction across all Direct customer facing products and channels. Change can be digital technology or contact centre process related
  • Contribute to the development of a scientific, statistically significant test and learn methodology that ensures customer outcomes and overall conversion are maximised
  • Measure and report on the additional 'value add' from ongoing testing activities and plans.


  • Experience of high volume digital transactional environments (highly desirable)
  • Experience of lean sigma six / other business performance improvement methodologies
  • Understanding of customer satisfaction techniques, approaches and channels to market
  • Highly effective communication skills and the ability to translate detailed analysis into comprehensive, clear documents and presentations
  • Experience of data manipulation and commercial value modelling.

Job Offer

Competitive salary, great benefits package and career development

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