Head of Training
To design, create and provide effective training solutions to add value to the business, identifying training
needs and designing or expanding training and development programmes accordingly, with a particular
focus on achieving universal excellence in customer delight and strong product skills across the retail
A National, Market leading specialist retailer
Works with the Senior Management team and other Heads of Function to communicate and deliver
the Company's goals and strategic plans around Customer Services and Product Knowledge by
designing and delivering effective and engaging training schemes.
? Responsible for upskilling the existing workforce and improving induction and training processes
? Based between Head Office and the field with regular area training sessions
? Generates ideas about future training activities; maintains up to date knowledge of current training
trends and relevant skills.
? Communicates effectively with other departments and teams to ensure the integration of the training
? Spends time in shops with retail shop teams and customers to understand and identify business
? Takes a lead role in building warmth, empathy and a customer excellence culture across the
company; spends time coaching managers and prospective managers, identifying skills and
opportunities for development.
? Produces and presents relevant reports for the Managing Director as required.
? Experience in a senior training role the in retail sector.
? Able to confidently design and deliver training across different areas and subjects and to different
levels of experience/management.
? Experience in different methods of training and coaching, and train the trainer/coach the coach.
? Strong business acumen.
? Experienced in managing relationships at a senior level.
? Must be able to demonstrate the ability to contribute and successfully deliver against a business
? Self starter high energy levels
? Positive and Enthusiastic
? Strong professionally credible with integrity
? Good Listener Will challenge constructively and respond well to feedback
The Head of Training in the South West dictates a salary of £40K + package
This job was originally posted as www.totaljobs.com/job/80213897