Technology Specialist - London - FTC June 2018

London (Greater)
12 Mar 2018
24 Mar 2018
Contract Type
Full Time
Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:
Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster, and pursue those opportunities more rapidly.

Enterprise Workplace Technology (EWT) - EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

Technology Specialist - Associate

EY Technology manages and operates all the technology we use at EY, providing quality service and business solutions to EY personnel worldwide.

Technology Experience Support (TES) sits within EYT Global Operations. We provide technology support to end users in person. We are the 'face of EY Technology', engaging with our customers at every opportunity to raise their awareness of the available technology.

This selected candidate will have demonstrated ability to prioritise tasks, working with multiple software and hardware technologies, in a fast paced environment. They will have a flexible, proactive approach with a 'can do' attitude and be good communicators with a passion for providing exceptional client service.

Essential Functions of the Job:

  • Resolve Incidents and Service Requests associated with end user software and PC hardware, including mobile technologies
  • Keep customers' informed on progress of their ticket until they have agreed the resolution and the ticket is closed
  • Document all actions on the ticket in ServiceNow, detailing diagnostic and troubleshooting steps performed, and the resolution
  • Where necessary provide high quality escalations to other support groups or external service organisations
  • Provide enhanced support for identified key leaders
  • Assist with the deployment of hardware and software to end users
  • Assist in identifying root causes to prevent future occurrences of Incidents
  • Maintain a thorough understanding of EY Technology and the Firm's organisations and service offerings in order to identify how best to exceed our customers' expectations
  • Assist with projects, including off-site support for firm sponsored events, office moves or buildouts and TechBars (technology showcase)
  • Ensure that all EY Information Security policies and processes are adhered to.

Experience / Knowledge:

  • Experience in end-user technology support
  • Experience with supporting Windows 10, Microsoft Skype and Outlook, mobile applications
  • Excellent written and verbal communication skills. Adept at presenting complex issues simply


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