1st Line Support Engineer (SOC)

ProTech Recruitment
12 Mar 2018
12 Apr 2018
Contract Type
Full Time

We are seeking a First Line Technical Support Engineer to provide technical support for IT systems including firewalls, VPN and intrusion detection, as part of a managed services solution in a busy Technical Support environment.

This role would particularly suit a graduate looking to start a career in the IT Security industry but is open to anyone with an appropriate technical background in IT.

First Line Technical Support Engineer Requirements:


  • Excellent networking knowledge
  • Experience working in an IT Department providing customer support regardless of the technology is useful but especially within a networking or security role.
  • Ability to work as part of a team or independently with minimum supervision
  • Ability to communicate clearly, verbally and in writing at all levels
  • Ability to multi-task and prioritise workload in a high pressure environment
  • Flexible ‘can do’ approach to problem resolution, along with the determination and drive to see an issue through to completion


  • IT related university degree or equivalent or industry recognised certification such as Cisco CCNA
  • Any of the following experience:
  • Checkpoint, Juniper or Cisco firewalls
  • F5 load balancers (LTM)
  • Websense Proxy or Bluecoat proxy
  • Aruba wireless

First Line Technical Support Engineer Responsibilities:

  • First point of call for customers raising incidents
  • Answering customer queries via telephone logging or updating tickets as quick as possible with as much accurate information
  • Logging and assessing monitoring and threat event alerts
  • Analysing and creating change specifications for simple change
  • Implementing simple change
  • Ensuring timely escalation to next level engineers
  • Shadowing next level engineers
  • Creating and updating process documentation
  • Low level project work

If you are interested in this First Line Technical Support Engineer opportunity, click Apply Now and we will be in touch with you soon.

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