Spanish or French speaking Helpdesk Support Analyst (Electronic

Recruiter
Dupen Recruitment Services
Location
SG1 1BS
Posted
12 Mar 2018
Closes
26 Mar 2018
Contract Type
Permanent
Hours
Full Time
Job Description

Bilingual (Spanish or French: & English) Technical Support Analyst / Helpdesk: Electronics / IT / Mechanics / Electromechanical - This well-established international systems company seeks a technically-minded, customer-focused candidate to join their busy UK service desk. The role focuses on supporting a range of specialist hardware systems (scanning, imaging) for a wide client base, with a focus on clients in Spain or France, depending on your language proficiency.

This is a great opportunity to join a professional, structured and fast-paced environment where you can develop your technical skills.

Note: candidates must have a current valid passport. Although this isn't a role involving travel, there will be initial training (likely 1-2wks) at a site in France, so a passport will be required.

Support Analyst - the Role:

  • This role will see you supporting a range of advanced scanning and imaging devices, providing customer service and support via telephone, email and CRM systems.
  • You will be maintaining and increasing your product knowledge on applicable products / applications via training, documentation and research
  • Working to a ticketing system, logging issues and resolutions
  • Submit proposed solutions to basic issues in knowledge base and internal / external documentation

Support Analyst - the Person:

The client is seeking a professional and confident candidate (with fluency in Spanish or French, and English), with strong customer service skills who is seeking a career role where they can settle and learn more. The company is well-structured and offers career options for the future.

As a base-level, candidates must be technically-minded; people who enjoy technology / IT and electronics, and ideally have some experience of electrical engineering, or electro mechanics, with perhaps some IT exposure, either through work history, or a higher education course, or even through hobby work. Any imaging experience useful.

Desirable IT experience covers: Strong PC and server hardware and software skills - e.g. Windows Desktop and Server; networking, inc. routers, hubs, switches, TCP/IP, LANs. But it is that blend of electronics and base-level IT skills that are more important.

Support Analyst - Training:

The client offers full training. This will likely include a week at their manufacturing site in France, with ongoing training throughout your career, provided through their dedicated training team.

All-in-all this is a fantastic opportunity to join a busy environment where you can employ and develop your skills. The company offers room for career advancement. Salary circa £25k+ range of benefits. Services advertised by Dupen are those of an Agency.

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