Field Service Engineer

Intec Recruitment
11 Mar 2018
09 Apr 2018
Contract Type
Full Time
I have a client who are looking to recruit a Field Service Engineer based around Manchester, Liverpool, Wigan , Preston, Burnley or Lancaster to cover an area which includes North Wales up to the Scottish borders. My client have a variety of meters and devices that fit to oil tankers which deliver oil to consumers homes. These devices include oil level monitoring, distribution and spillage mechanisms and they are looking for an Engineer to carry out servicing, maintenance and calibration of these products at depots

This position would suit a Mobile Mechanic or Plant Engineer with strong mechanical skills and some knowledge of pneumatics and electrical/electronic servicing.

Essential Functions of the Role

Repair of Discharge Equipment:
1) Undertake the repair of discharge systems in the field.
2) Retain up to date technical drawings on both systems on your van.

Service and Calibration
1) Perform Service and Calibration process on all vehicles on service contract within designated area. This is to be completed within summer months.
2) Produce calibration certificates to the customer within 48 hours.
3) Calibration certificates produced will show excellent attention to detail.
4) Use Smart sheet to log all calibration documentation.

Customer Service
1) Give class leading customer support via phone and face to face to customers and OEM’s.
2) As a result of class leading customer support this will aid us to achieve our KPI of a targeted response to breakdowns within 24hours.
3) Communicate effectively with other service engineers to meet KPI.

Management of yourself and Van
1) Managing your own time and customers and in turn maximising your efficiency.
2) Manage van stock.
3) Keeping vehicle road worthy in line with checks on PDA.
4) Keeping yourself presentable wearing company uniform.

1) Keeping PDA jobs up to date at all times.
2) Produce a high standard of feedback on jobs which includes parts used, labour, travel time and miles travelled.

1) Fully understand the control and use of stamp.
2) Report all non-conformances.
3) Keep all calibration documents on van at all times e.g. meter certificate, test certificate, type approval per system, NMO Secretary of State certificate and NMO 11A Certificate.
4) Up to date method statement and risk assessment to be retained on van.

Full product training to be provided.

Key Performance Measurements
• Customer Service
• Technical Ability
• Ability to think on feet to make decisions for the good of your customer.
• Presentation of yourself and van.
• PDA performance

Equipment Provided:
• Company Van.
• Mobile telephone.
• Laptop.
• Tablet.

Salary is £24,000 to £28,000 per annum for a 47 hour week + profit related bonus

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