Patient Services Co-ordinator

Designated PA
London (Central)
10 Mar 2018
12 Apr 2018
Contract Type
Full Time


Our client is an Independent Sector Radiology company providing managed radiology services and franchise-based professional services direct to radiologists. A growing company providing Radiology services at NHS and Private sites. It provides an IT solution to the Radiology community with back office support.

The Patient Services Co-ordinator will be the first person to speak with our patients so will need a very confident and professional telephone manner and would ideally have a year’s experience. You are responsible for providing assistance with the day to day reception and administration of all office functions. This role will be a key support position working with the operations, finance and business teams providing administrative and data entry support for the current and developing business.

The Patient Services Co-ordinator must be able to work under their own initiative, understandwhen to seek advice from line manager and to work as part of a team. A proven data entry and administrative skill set combined with a flexible and committed approach to work is essential.



  • Responsible, as part of the office team, for the efficient day to day running of the office administration and reception
  • Provide telephone support for all patient appointment bookings
  • Provide telephone support for all general enquires
  • Complete data entry tasks for all the patient booking systems
  • Liaise with consultants, secretaries, clinical staff and radiologists regarding new patients, review clinics and follow-up clinics
  • Work with the office team to help manage all the info email accounts
  • Ensure incoming and outgoing mail is dealt with daily
  • Maintain an effective filing system for all Company correspondence


  • Deal with all customer enquiries with courtesy, confidentiality and professionalism
  • Handle telephone enquiries in a polite and efficient manner
  • Liaise effectively with both internal and external customers
  • Maintain the highest standard of work in terms of accuracy, timelines and presentation always
  • Perform any other duties as required to ensure the provision of an efficient, effective and high quality service
  • Attend staff meetings, appraisals and statutory training as required

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