Credit Hire Claims Handler

Twenty Four Seven Recruitment Solutions Ltd
11 Mar 2018
09 Apr 2018
Contract Type
Full Time
Credit Hire Claims Handler
£20,000 to £25,000
Based in Tonbridge

To provide customers with a world-class claims service by ensuring that all Credit Hire claims are processed swiftly, in line with company process and client requirements.
To ensure you adhere to the FCA Treating Customers Fairly 6 Consumer Outcomes.

Job role:
• Review case history on file assignments whilst liaising with other departments as required to establish where liability of the accident rests and investigate the validity of third party claims.
• Updating the claims system with clear and accurate records of progress on the claim, leaving diary messages for any next steps and time frames.
• Manage all aspects of Third Party Vehicle Damage and Third Party Property Damage claims presented by a third party directly, via solicitors, insurers and accident management companies.
• Clearly communicate to offer AA services to non-fault third parties.
• Handle all aspects of credit hire claims as a Non ABI GTA Insurer.
• Assess cases for prospects of success at Litigation.
• Assess complex files i.e. Liability, High Value etc for prospects of success.
• Spot Insurer, handling agent and defendant solicitors Trends / Tactics to assist in the handling of third party claims.
• Ensure collective targets are attained, specifically in relation to control of the indemnity spend
• Constantly initiate and evaluate opportunities to enhance performance across all areas of the recovery operation.
• Speaking to witnesses, sending out and chasing witness evidence.
• Escalate where necessary any Insurer issues.
• To undertake any individual or team task or activity reasonably requested in line with the company values.
• Treat our customers fairly and ensure that the customer receives world class customer service in accordance with industry and company guidelines.
• Support cost, service and process efficiency projects across the team, as well as involvement in departmental projects

Skills needed:
• 3 years Credit Hire Claims handling experience with 5 years in a Motor Claims related role
• Knowledge of the ABI GTA and how to deal with credit hire claims outside of the GTA Guidelines
• Good knowledge of credit hire case law and its application in the day to day handling of credit hire claims
• Clear verbal communication skills; persuasive and assertive with proven negotiation skills
• The ability to prioritise; recognising the importance and urgency to work to tight deadlines
• Excellent written communication skills; capturing a clear and logical summary of the situation
• Accuracy and attention to detail
• Ability to work well under pressure and meet deadlines
• Ability to take on increased ownership and responsibility when necessary

If this is a role that you would like to discuss in more detail please contact Charlene Hills at T4S Solutions

Similar jobs

Similar jobs