Customer Service Advisor

J2 Recruitment
10 Mar 2018
08 Apr 2018
Contract Type
Full Time
Job Description

This is an opportunity to join the UKs leading cosmetic surgery company as a Customer Service Advisor, delivering a friendly and personal service to enquires and advising on procedures. Working in a cosy and friendly office you can enjoy benefits including discounts on surgical and non-surgical procedures.

As the largest provider of surgical and non-surgical cosmetic surgery in the UK, they work with expert consultants and surgeons in state of the art facilities across the UK. Rated 5 star on Trust Piolet they have an outstanding industry reputation and offer unrivalled aftercare.

As a Customer Service Advisor you will;

  • Answer inbound calls and email enquiries
  • Calling back people who have enquired online
  • Offer a friendly and consultative assistance to potential patients
  • Building rapport, showing empathy and understanding
  • Putting customers at ease by fact finding and reassuring them throughout the process
  • Booking free consultation appointments with expert consultants and surgeons

To be successful as a Customer Service Advisor;

  • We are interested in seeing candidates with experience as a sales advisor, consultant or executive, or working in Customer service advisor with some sales in an office based telephone role, call centre or contact centre.
  • A proven track record in achieving or exceeding quality targets and KPIs
  • Have a genuine interest in helping people and enjoy building relationships

Based in offices within Wythenshawe with free parking. Basic salary is £16500 to £18500 with OTE £20000 to £25000. Bonus is achieved by fact finding to ensure potential patients are eligible for the treatments and only booking quality appointments.

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