Customer Service Advisor

Recruiter
J2 Recruitment
Location
Macclesfield
Posted
10 Mar 2018
Closes
09 Apr 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Job Description


Join an exceptional innovative and progressive Legal and Finance service as a Customer Service Advisor, based out of their state f the art office in Cheshire. The company offer a grown up working environment where benefit to the customer is at the forefront of all they do. Customer Service Advisors can look forward to joining a forward-thinking company who are determined in their goal of supporting customers to make a difference to customers Finances. Furthermore, Customer Service Advisors will earn £18,000-£21,000 per annum in addition to free parking, 20 days holidays + BH, onsite gym very realistic progression opportunities.

The company are a well-respected multi-channel business who specialise in Legal tech, Finance & Funding as well as Consumer Services. Furthermore, you will find that supporting customers and clients is key. The successful Customer Service Advisors will join the company's Legal & Financial department with the aim of helping customers throughout a redress process, saving the customer tens of thousands of pounds.


Customer Service Advisor will be responsible for;

  • Make outbound calls to customers guiding them through the final steps of the service
  • Take inbound calls when required
  • Provide a professional and friendly service to each customer you have contact with
  • Comply with company, legal & regulatory standards of conduct
  • Work effectively with other team members
  • Build and maintain accurate client and customer records


Customer Service Advisors will need;

  • A minimum of 12 months Customer Service experience working within an FCA regulated position
  • Experience working with Consumer Credit Agreements (Desirable but not necessary)
  • A clear and confident telephone manner
  • A determined attitude combined with a can-do approach
  • A steady work history
  • Experience working as a Customer Service Advisor, Customer Service Associate, Customer Care Advisor, Customer Representative


Salary £18,000-£21,000
Benefits - 20 days + BH, Pension, Onsite Parking, Onsite Gym & Progression opportunities
Hours - 2 x 9-5:30, 2 x 11:30-8 and Friday 9 - 5:30

If this looks like the role for you don't delay apply today for immediate consideration.

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