Apprentice IT Support Professional - £250pw - Reigate
You will work within our team based at Head office in Reigate, key activities will include:
providing ICT technical support to the business via the ICT Service Support organization, including successful fault resolution on all local infrastructure.
ensuring service is provided within agreed Service Level Agreements (SLAs)
provide advice and guidance on technical issues to Canon staff
maintain and develop the local infrastructure in a structured way in cooperation with European Central ICT Support
maintain the documentation of all local infrastructure components
This is an excellent opportunity to embark on a career with a global leader!
The apprenticeship will be a Level 3 Infrastructure Technician and will include the following core modules,
· Cisco Certified Network Associate qualification
· Knowledge module - mobile and operating systems
· Install Configure Windows Server
· Knowledge module - coding and logic
This programme will be delivered by our training partner, Crawley College. The apprenticeship will last for 15 months and you will attend the college on a day release basis, one day per week (term time only)
Training to be Provided:
Technical Knowledge and Understanding - Infrastructure Technician Level 3 • Working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment • Understands maintenance processes and applies them in working practices • Understands and applies the basic elements and architecture of computer systems • Understands where to apply the relevant numerical skills e.g Binary • Understands he relevant networking skills necessary to maintain a secure network • Understands the similarities, differences and benefits of the current Operating Systems available • Understands how to operate remotely and how to deploy and securely integrate mobile devices • Understanding and working knowledge of Cloud and Cloud Services • Understands the importance of disaster recovery and how a disaster recovery plan works and their role within it • Understands the similarities and differences between a range of coding and logic
Minimum 12 months
Have a “Can Do” attitude, numerate, articulate, well presented with a keen interest in IT with a passion for delivering great customer service.
Maths, English Language and ICT GCSE grade C or above (or equivalent). New grades 4-9.
•Be a self-starter with an enthusiastic attitude •Be able to demonstrate tenacity when faced with difficult situations, people or challenges •Have excellent communication skills and experience in customer service •Be computer literate and able to communicate clearly and concisely in written and verbal form. •Have good data analysis skills •And a desire to succeed
The Apprenticeship scheme aims to provide the foundation for your development into the wider arena of Canon, with a range of opportunities that are available.
Other Important Information:
All applications must be made through Apprenticeship vacancies. Do not contact the employer direct as this may result in your application not being considered. The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. Benefits include:- Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service) Company pension scheme Life Cover for those in the pension scheme Free private healthcare for all employees (tax on benefit payable by employee) Long service awards Focus on learning and development and career progression Staff purchase scheme. You @ Work scheme – discounts with over 100 named brands and suppliers on their products and services Employee forum network Summer Hour Policy Interest Free Season Ticket Loan Childcare Voucher Scheme Ride 2 Work scheme Employee Assistance Programme Variable pay scheme (bonus/commission)
Due to our location your own transport would be a definite advantage – however our location is served by a number of local bus services. Feedback from apprentices include “I’m very happy with my choice of apprenticeship with Canon, Canon opens a window of opportunities and encourages you to progress and grow". “My apprenticeship with Canon is a great opportunity to earn whilst still learning – I can really see a future for me.”