First Line Analyst
IT Help Desk job opportunity, Milton Keynes, part time £9.00 per hour, for leading IT service provider
Your new company
A great opportunity has arisen in Milton Keynes to work with Europe's leading IT service and infrastructure provider. Our client have over 30 years' experience in the IT market and provide a full life cycle of IT support to a catalogue of high end customers.
Your new role
As part of your new job, you have the opportunity to provide excellent customer service to our clients customers, and help troubleshoot IT / technical issues whilst speaking with customers over the phone and over email, with fantastic part time hours. This is a fantastic opportunity for existing 1st line analysts, who are looking to move their career forward, with the opportunity to assist multiple corporate customers rather than just one. As a First Line Analyst you will provide excellent customer service and work towards agreed SLA times to overcome technical queries within a timely manner.
What you'll need to succeed
Advanced IT knowledge is not essential, yet a good practical knowledge of MS Office will enhance your application. You must have experience of working within a customer service environment to assist your application as an IT help desk / first line analyst. Along with;
- Good customer service skills
- MS Office skills (Word, Excel, Powerpoint, MS Outlook)
- Ability to work towards deadlines
- A passion for IT and working within the IT industry would be an advantage
- Willingness to work 20 hours Monday - Friday
- Ability to build rapport and overcome objections
What you'll get in return
As part of this contract you will have the opportunity to work as an IT help desk / 1st line analyst with accommodating part time hours, for one of Europe's leading IT service and infrastructure providers. You will have the opportunity to learn new skills that can move your career to the next level with a company that values true progression.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
This job was originally posted as www.totaljobs.com/job/80377967