Telephone Interviewer/Market Researcher

Newcastle Upon Tyne
08 Mar 2018
17 Mar 2018
Contract Type
Full Time
JOB TITLETelephone Interviewer/ Mandarin Speaking
SHIFT PATTERNMon-Fri / 12am-8am - 37.5 hours (permanent)
SALARY£17,500 PA + £1,000 unsociable hours payment

You will be primarily responsible for conducting interviews with senior business decision makers on a variety of issues, mainly surrounding the legal market.

Typically the role will involve:
?Desk research - to ensure sufficient knowledge of a particular company/market is available to conduct interviews of the highest quality on behalf of our clients .. clients

?Telephone interviews - following a prescribed script, but also probing/requesting more detail where appropriate - all to Market Research Society standards

?Recording data - taking down an accurate account of the respondent's answers consistently and to a high quality

?Appointment management - you will be required to manage your own schedule of interview appointments and provide clear communication to respondents about these

?Sample management - you will play an important role in keeping Acritas' database accurate and up-to-date with the latest information from/about respondents

?Using computer systems - you will need to have a good working knowledge of Microsoft Office. You will also need to be proficient in using our interviewing software, following training.

Desired skills and experience:

?Outbound calling (e.g. sales)
?Customer service
?Literacy and numeracy skills
?Working to targets

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