German speaking Brand Ambassador and Customer Care Consultant

ABL Recruitment
London (Greater)
08 Mar 2018
15 Mar 2018
Contract Type
Full Time
We are looking for a passionate, motivated and resourceful Brand and Customer Care Assistant to work for our client, a leading luxury fashion company based in London. The company is offering a modern, friendly and vibrant environment with the possibility to progress.
Your primary focus will be developing and nurturing a strong relationship of trust and rapport to best understand customer need and challenges in order to provide them with the very best support.


* Providing high standards of customer support via telephone, email, live chat and social media contact
* Ensuring a totally seamless customer experience and providing product advice
* Liaising with customers with regards to returns, order status and providing general timeline logistics information
* Ensuring ongoing client satisfaction by managing client expectations and resolving complaints
* Researching the best options to meet and exceed customer requirements
* Daily management of internal database
* Always go above and beyond customer requests
* Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns
* Assisting the finance department with customers on security checks (calls or emails) and any accounting enquiries and flag accounting issues raised by customers


* Fluent in German and English (both spoken and written)
* Excellent communication and interpersonal skills
* Excellent time management skills with the ability to multi-task in a fast paced and dynamic work environment
* Proactive and resourceful approach to tasks and problem solving
* Previous luxury customer service experience

Package offered:

* Competitive salary
* Monthly performance bonus
* Career progression and development
* 33 days of holidays
* Excellent Employee discount
* Healthcare and travel insurance
* Contributory pension scheme
* Annual Employee sale

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