IT and AV Support Technician

08 Mar 2018
07 Apr 2018
Contract Type
Full Time

IT and AV Support Technician
Learning Services

Location: Ormskirk
Salary: £20,989 to £22,876 per annum
Post Type: Full Time
Closing Date: Wednesday 21 March 2018
Reference: EHA1719-0318

An opportunity to expand your technical skills whilst working with state-of-the-art facilities

About You

An excellent problem solver with a focus on customer care, you will have experience of providing frontline IT support. You will be able to work independently, and within a team, and will be able to demonstrate your ability to organise and prioritise effectively.

To be successful, you will have technical knowledge of Apple Mac and PC hardware, operating systems, software and peripherals. You will also be experienced in providing technical support for a range of software applications, including Microsoft Office and Adobe Creative Cloud Suite.

About the Role

You will be working for a customer-focused department, providing technical support within an innovative new building, maintaining excellent availability of its technology-enhanced learning spaces, and providing excellent customer care for all customers using the building.

Close working with the Catalyst building Help and Support team and student users will be a key element of the role. You will be based within the Learning Services Classroom Technology Support office within the Catalyst building at the Ormskirk campus, but may be asked to work occasionally at any Edge Hill University site.


We want you to feel happy when you come to work and proud when you go home.

From the moment you join us you have the opportunity to enhance your skills. We offer a range of specialist development sessions or courses and an award winning staff health & wellbeing programme (HR Excellence Awards 2017). This means as well as opportunities to attend interactive sessions like ‘Presenting with impact’ or ‘Preparing for progression & success’, you are able to have a lunchtime stroll across our beautiful campus, book to get a trim from our onsite hairdresser, your car valeted, or get together with colleagues over free food and drink to watch the latest film on one of our Film Nights and so much more.

This is just a taste of what we are able to offer you at Edge Hill University.

About Us

“A great success story… an institution that improves and impresses year after year” – Times Higher Education.

The University has been ranked Best University Workplace (Times Higher Education 2015), judged Best UK Employer (European Business Awards 2016) and highly commended in Times Higher Education Leadership and Management Awards 2017 for Workplace of the Year.

The Times Higher ‘University of the Year’ award celebrated our distinct role in “transforming lives” – reflecting a distinctive philosophy of creating opportunity from excellence.

Based on an award-winning campus in West Lancashire, Edge Hill University offers a stimulating and empowering environment for ambitious and high performing professionals.

For informal enquiries about this vacancy you may wish to contact:
Donald Moffatt
or Howard Turpin

This job was originally posted as

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