Infrastructure Engineer / Team Lead
The Infrastructure Support Team Lead will ensure that a high level of service is provided to the business, and work closely with other IT teams to continually maintain and improve overall IT performance, as well as actively being involved in the introduction of new technologies.
Working in an ITIL environment, the Infrastructure Engineer / Team Lead will also be involved in incident, problem, change, service and release management activities.
This role represents an excellent opportunity for an ambitious Infrastructure Engineer /Support Team Lead to join an organisation with a commitment to the latest technologies, as well as an excellent track record in training and developing their staff.Key Responsibilities:
- Support of multi-site technical environments including LAN, WAN, Microsoft, VMWare, AWS, Azure, DatacentreTake ownership of escalated issues from infrastructure team and resolving any queries within SLAProvide technical and professional leadership, using specialist knowledge and experience to shape service delivery within area. Maintaining a high performance, secure and resilient infrastructure which is adequate to support the Group’s current and futureDeveloping and maintaining relevant policies and procedures to support secure infrastructure environment and workingTranslating the strategic requirements of your IT Manager into operational delivery through your teamProduction and maintenance of an infrastructure development roadmap which supports the Group’s requirements. Managing a service desk function and infrastructure analystsProvision of mobile and telephony solutionsAct as a technical specialist across the organisation, providing day to day advice and guidance, and training where required, to colleagues and providing timely and accurate information to support effective decision making.
- LAN / WAN, AD, DNS + Group PolicyIIS & WebCloud technologies – AWS, Azure or Office 365VMWare – good level of understandingWindows Server 2008, 2012, AD, Group PolicyNetworking -TCP/ IP, Switches, routersHardware support and configuration Datacentre, SAN or SharePoint experience will be beneficial
- Basic salary of up to £40k on offerPensionHealthcare
This job was originally posted as www.totaljobs.com/job/80387936