Business Broker Support - Experienced Insurance Administrator

Nova Search and Selection
08 Mar 2018
17 Mar 2018
Contract Type
Full Time
Our client is committed to making a real difference to the Credit Insurance market in the UK. They have global reach in 38 countries via their ICBA alliance and are one of the top 5 growing brokers in the UK. They provide Credit Insurance and financial solutions to all B2B companies and assist them in protecting their business via risk assessment and debt collection.

The role is primarily desk based within our head office in Hastingwood, acting as broker support to a director who works in a remote office in Kent.


Requires a hands-on broker support candidate to offer administrative assistance to a director level broker, to offer them complete support and back up when they are out of the office in client meetings by being able to run with their e-mails and telephone calls, assisting clients and underwriters with their queries, chasing and moving queries forward and generally acting as a broker support role.


• Provide support (this will generally involve):

o Completing internal forms for FCA compliance

o Gathering and inputting data into forms for market submission and client recommendation.

o Dealing with client e-mails / calls and queries when they come through to you directly or when you are running inboxes and telephone extensions when required

.o Running IT reports from our client platform and assisting clients with their outputs.

o Managing brought forwards and diary notes in brokers diaries

o Pre vetting limits on companies

o Acting as go between 2 offices for paperwork and administration

o Answering the telephone

o Testing IT systems and databases

o Database input

o Downloading reports from underwriter portals and uploading into our client portal

• Pro-actively responding to the demands and challenges of Business as we grow, prioritising those solutions/demands and managing expectations of users/customers.

• Meet expected turnover times of above main responsibilities.

• Share knowledge and participate as a team member within the Head Office and to manage the relationship of supporting a remotely situated broker and Head Office.

• Gain knowledge of our market and underwriters by completing training days and attending conferences and seminars where appropriate to understand the business processes and flows involved.

• Willingness to learn new technologies and systems to meet the brokers FCA and internal requirements.


• Essential knowledge: Outlook, Word, Excel, PDF, Windows

• Beneficial Knowledge:

- Credit Insurance/General Insurance market

- Broker market (not necessarily Credit Insurance)

- Assisting / supporting a senior individual to achieve their targets and objectives as well as your own

- Knowledge of insurance and principals of underwriting

• Must be comfortable with using a PC and IT systems once training provided on specialist systems.

Nova Search is acting as an employment agency for this role.

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