Business Analyst / Technologist - Sales Systems
Instron is a global organisation that designs, manufactures, sells and services materials testing systems. Instron is a division of ITW, a clear global leader in materials testing applications and its leadership in the marketplace is continually expanding. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development. This position is based at Instron’s IT department located at our European headquarters in High Wycombe
About the role
The Business Analyst/Technologist will be responsible for ensuring the organisation maximises the value it receives from its’ investment in enterprise software and line-of-business applications. This individual will develop a strong understanding of Instron’s business processes and software solutions to act as a key contributor to and major driver of ongoing improvement as well as the main point of contact for the business user community.
Key Tasks and Responsibilities
·Analyzing business needs and identifying business problems
·Gathering, defining, and documenting business requirements
·Documenting and mapping business processes
·Ensuring proposed solutions or changes are consistent with existing or changed worldwide process flow.
·Proposing solutions to business problems and simplifying business processes by leading and participating in projects
·Contributing to the simplification of Enterprise Application Architecture
·Providing support for a wide range of ‘Sales’ business applications; may include documentation and training
·Performing data analysis and data aggregation using BI and other data analysis tools
·Evaluating vendors and new products as needed
·Advising and occasional training of Super users and Managers on process flow and detail in particular
·Provide administrative, configuration & development support for the CRM, CPQ, CDV, GSS and other sales systems.
·Work closely with cross-functional teams to define & implement role privileges, workflows and output.
·Lead the scoping, configuration and solution development for daily operation and upgrades, including the preparation of proposals, support, maintenance & training documents.
·Design & maintain data bridges to other systems, coordinating programming activities, ensuring data integrity across systems.
·Maintain and develop existing helpdesk support
·Provide Helpdesk support from time to time when demand is high.
Skills and Experience
·Strong abilities to visualize information and processes
·Working knowledge of BI and other data analysis tools
·Thorough understanding of general Business Processes & Workflow
·Very strong conceptual, analytical, judgment and communication abilities
·Strong time management skills
·Ability to work independently, as a team member, and as a project team leader
·Strong negotiation, project leadership, and interpersonal skills
·Ability to form effective working relationships at all levels within the organization
Education and Experience
·Bachelor degree in Business, IT, Engineering or a related field. Alternatively relevant qualifications and work experience at suitable level.
·Solid experience in business analysis
·Solid working knowledge of the Microsoft Office system and SharePoint
·Basic knowledge of the software development lifecycle
·Experience within a commercial, ideally manufacturing company
·Thorough understanding of a CRM System and proven previous experience as a system level administrator
·Understanding & experience with CRM programming and configuration
To apply: Please email your CV and covering letter to the email address below.
Please note that this role will close as soon as sufficient applications have been received.
This job was originally posted as www.totaljobs.com/job/80362970