UK Desktop Support Officer (1st line / 2nd line) BLUS60466

Blue Octopus Recruitment Limited
08 Mar 2018
14 Mar 2018
Contract Type
Full Time

UK Desktop Support Officer (1st line / 2nd line) BLUS60466

Our client has an exciting and varied role within the IT Team for a Desktop Support Officer to provide an IT support and helpdesk service (by phone, in person or electronically) to all staff in the UK office.

Our client is an international non-governmental organisation developing and demonstrating practical, technology based solutions that enable women and men living in or vulnerable to poverty, to lead dignified lives. They partner with people whose lives are transformed by these efforts and ensure local ownership and solutions that work in the longer term, without them.

Maintaining close working relationships within the IT team, you will also work on your own initiative to provide end user support, setup and configure laptops, PCs and tablets, support the roll-out of new applications, assist in the testing and evaluating of IT technology, provide the maintenance and repair of IT hardware as required and monitor and maintain the computer systems and network.

We are looking for someone with recent and broad general knowledge and experience of Information Technology systems including Windows 7 and 10, MS Office 2010 upwards, various hardware devices and networking in a Microsoft Active Directory environment.

With knowledge of Office 365 email, SharePoint and web browsers, computing devices such as laptops, desktops and tablets including peripherals such as printers, smart card readers, webcams etc. you will have experience of working with networked computing systems or understanding of Networking protocols (TCP/IP, DNS, DHCP, Wi-Fi), Internet Technologies and Anti-Virus and Firewall software products. A working knowledge of collaboration technologies such as Skype, Skype for Business and video conferencing is also essential.

With recent desktop support experience, you will have a high level of personal organisation and teamwork in order to deliver effective support to users. You will also ideally have completed an IT apprenticeship to level 4 and have Microsoft certification in a relevant desktop operating system or CompTIA or similar.

The role is full-time, permanent and will be based from our Rugby office.

Please refer to the full recruitment pack when submitting your application.

All applicants must have the pre-existing right to both live and work in the UK.

Closing date: 20th March 2018

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

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