Pre-Sales Consultant - Social CRM - London

£50000 - £65000 per annum + bonus & benefits
18 Oct 2013
15 Nov 2013
Gareth Arnison
Contract Type
Full Time
Pre-Sales Consultant - Social CRM & Customer Service Platform - London

The Company

An exciting early-stage SaaS based business who have seen rapid growth and success. Their Social CRM & Customer Engagement Platform is used by well-known Global Brands to help deliver great customer service through social channels. The product is being widely used in conjunction with Contact Centre platforms.

The Role

Having built a solid foundation with an established team in London, the business is now looking to hire their first UK Pre-Sales / Solution Consultant to help clients connect with their customers across Multi-Channel Contact Centre Solutions and Social Channels:

  • Understand and communicate custom Social CRM solutions at both a technical and business level to key business decision makers
  • Provide industry expertise by guiding clients on an effective social media strategy and aligning the technology platform to this strategy
  • Present customised software demonstrations in connection with the clients social media vision
  • Develop and present custom demonstrations based on prospective client requirements
  • Assist sales in development of proposals and RFI / RFP responses
The Candidate The successful Social Architect / Pre Sales Consultant will show a strong desire to work in a pre-sales or professional services capacity for a dynamic fast-paced SaaS Vendor:
  • Experience managing or building Call Centre Solutions with an appreciation of the impact of Social Channels on this technology. Familiarity with Social Media Marketing / Social Collaboration / Social CRM platforms a bonus.
  • Previous experience in a pre sales or sales engineer capacity OR working with SaaS-based applications in a customer-facing / professional services consulting role preferred
  • Excellent presentation, communication and influencing skills

To be considered for this exciting opportunity please send your CV in the first instance to

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