Trade floor Desktop Engineer (Commodities)

Sparks Careers Morgan McKinley
London (Greater)
08 Mar 2018
14 Mar 2018
Contract Type
Full Time
This is a contract to permanent position

Job Description

- Ability to perform project-based work, execute project plans, and meet deadlines is required.

- Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.

- Must have a thorough understanding of automation techniques and desktop standards on an enterprise scale.

- Must have a very organized work ethic and the ability to support desktop standards and processes.

- Self-starter, able to work on an individual basis as well as in a team.

- Provide mentoring to team members, striving to raise the bar of the skill level of the organization.

- Ability to work independently in a fast-paced environment, handle multiple tasks and prioritize workload

- Ability to interface with all levels of employees in a professional manner both via telephone and in-person

- Excellent verbal and written communication skills

- Perform Level 1 and 2 support as required: handle incoming help requests from end users via both telephone and e-mail in a courteous manner.

- Build rapport and elicit problem details from customers.

- Identify and learn appropriate software and hardware used and supported by the organization.

- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.

- Ability to stay calm under pressure.

- Being able to handle a fast-paced environment (dealing with traders,etc)

- Eagerness to learn.

- Excellent and friendly attitude when dealing with customers.

- Should possess a positive, flexible attitude and a strong work ethic.

- Windows 7 and Office experience is important, knowing how to troubleshoot those applications

- Mobile device experience

- Working technical knowledge of network, PC, and platform operating systems.

- Strong software and hardware troubleshooting experience.

- Experience documenting and maintaining configuration and process information.

- Good understanding of the organization's goals and objectives.

- Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.


- Minimum Four to Five years of technical experience performing desktop support, including troubleshooting workstation and operating system problems and repairing hardware.

- Experience in engineering desktop solutions for entire organizations (design, deployments) preferred.

- Experience with office administration and data feed services (such as Reuters or Bloomberg) preferred

- Previous experience in supporting trading users preferred. Knowledge/Skills/Abilities/Licenses

- Proficiency of Windows operating systems/applications and IBM compatible computer hardware

Familiarity with Windows 7 (or higher), Microsoft Office, Helpdesk Ticketing Systems

- Ability to determine nature of hardware/software problems either via telephone or in-person and choose appropriate method of resolution

- Experience with Windows Server 2003 and 2008 GPOs is desired.

- Knowledge of Active directory 2008 is a plus

- Experience with administration of communications assets (VOIP, PBX)

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.
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