IT Technician - 1st/2nd Line Support

Recruitment Genius Ltd
08 Mar 2018
17 Mar 2018
Contract Type
Full Time
From its beginnings in 1961, this company is a well-known name as a reputable supplier of domestic appliances and replacement parts. Famous OEMs have since authorised us to become national distributors of their original parts. This growing portfolio includes Dyson, Miele, Hotpot, Bosch, Hoover, Sebo, LG, Whirlpool, Karcher, to name a few. They now offer the most comprehensive choice of original and pattern domestic and commercial appliance replacement parts in Europe, supplying 40 overseas countries.

They are currently seeking a proactive individual to join their small in-house IT department, supporting approximately 180 employees across 5 UK sites, with responsibility for the following:

- providing first line and second line desktop support across all site
- deal with support enquiries over the telephone and by email
- manage the helpdesk software
- provide remote and in-person first and second line support
new PC configuration and troubleshooting.

You will be joining a dedicated and supportive IT team focused on provided a high quality service to employees. There will be opportunities to gain experience of server virtualisation, Sage X3 and network infrastructure developments in a global organisation.

To be successful in this role, candidates must have previous experience working with Windows 7, MS Office 2010/2013 and Windows Server 2008 R2 in an IT support role. With knowledge of Active Directory, networking (TCP/IP), network printing, PC setup, remote support and software installation, you should possess good communication and organisational skills, the ability to resolve technical issues both in person and over the phone/remotely and ideally hold a relevant qualification such as MCP, MCSA, MCITP.

The successful candidate must be in possession of a full UK driving licence as - although based in Denton, Manchester - the role may involve visits to any of our 5 sites across the UK in the future
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