Customer Quality Engineer

KLX Aerospace Solutions
Burgess Hill
08 Mar 2018
17 Mar 2018
Contract Type
Full Time

If you’re interested in joining a stable, fast-growing company that encourages professional advancement, fosters teamwork and rewards ingenuity, then KLX Inc may be right for you. As the world’s leading distributor of aerospace fasteners and consumables for the commercial, business jet and military markets, a career at KLX Inc is beyond what you’d expect in a job. At KLX, we realize that our employees are one of the keys to our success. We look for individuals who share our passion to succeed and generate results. Think you have what it takes to join our team?

As a leader in the aerospace industry, we are growing rapidly and have a number of exciting positions available right now including a Customer Quality Engineer at our site in Burgess Hill, West Sussex, UK.


Responsible for product excellence and implementation of quality assurance programs to provide defect free products to all customers.


Responsible for overall Customer Quality to meet/ exceeds both customer quality objectives and Internal customer KLX Quality metrics

Leads all customer scorecard metrics within the organization

Leads all customer root cause corrective actions (RCCA) activities for the customer which includes the implementation of corrective actions and Conducts effectiveness audits on all Customer corrective actions.

Assists Supplier Quality Team with Supplier performance metrics

Develops and Leads Quality Improvement plans with Customers

Leads and facilitate continual improvement efforts both internally and externally.

Acts as technical problem solving expert and provides guidance/ coaching to others in quality team and organization

Management of all First Article Inspection Report (FAIR) activities including liaising with both the Customer, Supplier and internal inspection team.

Ensures all customer contract and Purchase order requirements are met

Assists Quality Management with Internal, Customer and third party audits;

Leads all purge activity and makes final decision on disposition of product conformance. Monitors all organizational purges are completed on time

Reviews and approves technical and performance specifications, quality plans, sampling plans, and inspections and Quality procedures.

Leads monthly customer quality metric reviews with customer and internal KLX organization

Works with Customer on RMA product or request MRB approval

Assist Quality Management with customer related procedures in QMS

Performs other duties as requested, directed or assigned.


Minimum of 5 years of quality engineering experience

Strong Problem Solving skills with over 4 years writing Corrective Actions

Excellent English communication skills, both verbal and written

Must be advanced in MS Word, Excel and PowerPoint

Must have over 3 years direct interface working with Customers

Must have strong Aerospace Industry Knowledge

Working knowledge of AS9100/9120 Quality standard

Knowledge of Lean Principles

Professional quality certifications ( CQI Membership Preffered)

KLX Solutions
As the world’s leading distributor of aerospace fasteners and consumables, KLX Inc stocks more than 825,000 part numbers from over 2,300 suppliers. With over 40 locations worldwide serving airlines, OEMs, and military defense, B/E is the supplier of choice – delivering the right part at the right time in the right place. KLC Inc provides inventory management and replenishment, electronic data interchange, special packaging and bar coding, parts kitting, quality assurance testing, and purchasing assistance services; and creative and differential supply chain solutions, such as 3PL and 4PL programs. It also distributes aerospace fasteners and other aircraft consumables

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