IT Support Specialist

AIA Worldwide
08 Mar 2018
17 Mar 2018
Contract Type
Full Time

We are currently recruiting for an IT Support Specialist.

The IT Support Specialist is an integral member of the Customer Service (CS) Healthcare IT Team, providing 1st & 2nd level support & Project delivery support to deliver the tendered & contracted IT support for all Syngo Products. Providing remote support and integrating with our Regional Support Centre processes and procedures.

The role is based at our office in Frimley, Surrey, reporting to the CS Healthcare Head of IT Implementation & Support.

What are my responsibilities?

Provide day to day IT support for clinical imaging software of several Siemens Healthineers business areas, working on a remote basis in order to provide a fast and high-quality support to the customer

Be an authoritative reference on designated Siemens Healthcare Products and or OEM IT products, network protocols and network architecture

Create site specific documentation to detail Informatics solution and milestones

To participate in, and lead where appropriate, activities providing support to new customers and colleagues, including troubleshooting

Coordinate and organize activities (e.g. updates and upgrades) within the scope of support with internal and external partners, in order to ensure ongoing clinical operation for customers

Provide professional product training to new customers and staff

To partake in customer support activities and to own all requests for support or information through to completion even if input from other operational groups is required

To maintain all specified equipment at the latest revision status by planning and implementing updates and modifications as required

Ensure that Customer Support Activities are documented by the defined procedures

Participate in On-call Out of Hours support rota

To ensure that relevant ITIL framework objectives are met, i.e. Incident Management / Problem Management / Change Management

Ensure that Customer Support Activities are documented by the defined Processes and procedures, including activity management, Incident call updates, reporting progress to Project Management team(s)

What do I need to qualify for the role?

Software/specific designated product operating system

Software/networking protocols found within the Health Service environment

Understanding of a Virtualised IT Environment

Server Hardware experience

Software/Microsoft operating systems, the Microsoft Office Suite, Network applications

Customer relationship management and communication

Project management/general principles

Quality management/general principles

ITIL Foundation Certificate


Relevant and demonstrable experience in a technical role within the Healthcare IT industry.

Demonstrate an ability to work as part of a team or individual contributor delivering Healthcare IT Solutions.

Ability to deliver remote support in a professional and competent manner.

Additional Requirements / Comments:

A willingness to take regular trips abroad to deliver or receive training, work with Remote Support Colleagues and to deliver on site support to other EMEA countries.

With 45,000 employees Siemens Healthineers is one of the world's largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers' needs. So that more people can have a life that is longer, richer, and more filled with happiness.

Siemens provides innovative solutions to help tackle the UK's major challenges. Siemens has a significant presence throughout the UK, with 13 manufacturing sites and more than 25 major offices. Today the company employs over 13,760 people in the UK, including about 5,000 in the manufacturing sector. Last year's revenues were £3.36 billion. Electrification, automation and digitalization are the long-term growth fields of Siemens. In order to take full advantage of the market potential in these fields, our businesses are bundled into nine divisions and healthcare as a separately managed business.

Siemens offers a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance and pension. Through our flexible benefits scheme you can select benefits that best suit your lifestyle, including private healthcare.

How do I apply?

We are looking forward to receiving your online application. Please ensure you complete all areas, of the application form, to the best of your ability as we will use this data to review your suitability for the role.

What else do I need to know?

Siemens is dedicated to quality, equality, and valuing diversity, and we welcome applications that reflect the diversity of the communities within which we work.

If you are appointed in to this role you will receive standard Siemens terms, conditions and benefits.

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