Applications Engineer

Mane Contract Services Limited
08 Mar 2018
16 Mar 2018
Contract Type
Part Time
Applications Engineer require for a part time contract for a company based in Warwickshire. Remote Working is an option and this role is working approximately 8 hours per week so is ideal to fit around other work.


Lotus Notes:
Understanding of Naval LN 7 server configuration
Understanding of LN 7 Client configuration
Resolve all pending cases in the current queue or any new ticket that get opened
Update tickets status in Service Now - Company's ticketing system
Understand Promis/Promod LN database functionalities, existing documentation and apply to user's requests
Support and Maintain existing Promis/Promod LN database and the associated design as "Name of the server" etc.
Create new Promis/Promod LN database post the company's leadership approval
Account creation and account management
Manage the baseline and HPA review in line with ISO controls depending on the need
Root cause analysis of the break fix
Update documentations, where applicable

Problem management:
If the ticket is tied to the existing open incident then a Problem ticket is to be opened till the root cause is fixed.

All the necessary documentation with respect to the support should be documented in the ticket and in parallel SOP to be prepared for any standard work.

Qualifications / Requirements:
Security cleared (UK Military of Defence clearance)
Lotus Notes 7 Domino Admin and client expertise
Lotus Notes 7 script/design experience (limited)
Good oral and written capacities to interact with business end users
Well aware of ITIL support process
Documentation update or creation ability

Desired Characteristics:
Experience in IBM Lotus Notes 7 administration and database creation
Customer focused in the provision of service
Ability to work in a matrixed environment
Ability to work under own initiative, with an understanding of appropriate escalation
Ability to work under pressure, and prioritise work appropriately
Effective written and oral communication skills
Punctual and reliable
Team player, able to be part of a team, and contribute to team work
Flexible attitude and approach to working hours Minimum 5 hrs. per week to 8 hrs. per week maximum.
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